Shamrock Donuts — Restaurant in Arnold Township

Shamrock offers delicious donuts and other breakfast items. Up until today, I would have given 5 stars easily. I've been a loyal customer at this shop since I moved to the area in October. A week ago, I placed (and prepaid) a Mothers Day order that included 2 cheese danishes/gooey butter pastries. I mentioned at the time of placing the order that I would be there to pick up at 10AM on Mothers Day. I receive a call at 9:45AM on Mothers Day to let me know the gooey butter pastries are taking longer than usual to proof and asked if I can pick up at 10:30AM. I rearranged some things to come at a later time...no problem. Well except when I arrive at 10:30AM and my husband walks out with part of our order and no gooey butter pastries. It turns out their machine broke and they couldn't get the pastries to proof. This would have been nice to know when they called earlier. It would have been nice if they were able to do something other than refund me the cost of the gooey butter pastries and throw in some sandwiches that were about to be thrown out. This order was a Mothers Day gift that was ruined. I had to buy a last minute Cheese Danish from good 'ole Schnucks which doesn't even compare. I've been a loyal customer until today. I so badly want to continue going and place orders in the future but I can't trust them...

The ladies who work here make me feel uncomfortable with their sales pitches. The icing on the donuts is really soft and melty (too much oil?), doesn't taste good, and ruins the donut. I only came here for sprinkle donuts and donut holes. The last time I showed up, they were out of them after only being open for like an hour. This time we got them, and they all just got thrown in the same bag together haphazardly. My daughter asked for Dunkin donuts and I told her we'd get something better instead, but I guess I was wrong. I prefer Fenton Old Town donuts or Donut Stop, but they are a bit of a drive from Arnold/Imperial.

Edit since I can't reply:

I wasn't upsold this day, but I am every other time. The icing is always soft/mooshy/melty regardless of humidity. Moved from 2 stars to 1 since they don't even want to take accountability for throwing the donuts into the bag carelessly.

As someone else in another review mentioned:

This is not normal/standard donut icing. It's more like buttercream cake icing. Which explains why it's the...

This place smells like heaven from the moment you walk in. High-quality, boutique doughnuts in flavors ranging from traditional to innovative and everything in between (why don't more shops offer a chocolate-frosted fruit-filled doughnut? They're so intensely delicious! And when the glazes say a fruit in their name, they actually use that fruit. It makes an amazing difference.)

I'm going to boost what everyone says: their apple fritters and cinnamon-rolls doughnut holes are transcendent. Buy twice as many as you think you'll want. Also delicious: maple-bacon bars and anything involving chocolate. They were out of Oreo mint, and I will be trying the snowcone-flavored doughnuts next time.

Scrupulously clean and cute. We had the pleasure of meeting the owner, who looks like somebody crossed Cinderella and the Fairy Godmother. She just bathed us in warmth and kindness from the moment we walked in, without being overly-friendly or cloying.

I look forward to...