Guaranteed Appliances and Repair - Asheville — Attraction in Asheville

I’ve used Guaranteed Appliance both personally and professionally for years. I manage six rental properties in Asheville—each rented by the room—so appliances get a lot of wear and tear. Guaranteed was always my go-to. Even when issues came up, they made it right. That track record is what made me trust them with my own home appliances.

Unfortunately, that trust was broken. I bought a washing machine from them, and when it arrived, it was dirty and already showing rust. My wife cleaned it up, and we hoped it would work fine. After about a month, the spin cycle stopped working. We went on a month-long trip and I contacted Guaranteed when we returned. That’s when I was told the warranty had expired—by just 20 days.

I explained that I’ve been a loyal customer for years and asked if they could do anything to help. The only offer? $20 off the service fee, with full price on parts and labor. To make matters worse, the issue isn’t a small repair—the entire tub has rusted out and broken off from the top. It’s just sitting there, completely detached. It’s not fixable.

What stings the most isn’t just the broken machine—it’s that Guaranteed didn’t blink an eye at losing a long-time customer. I expected better. Sadly, I won’t be...

This company is the worst! They do not properly test their refrigerators, their "techs" are incompetent and their customer service is severely lacking. We bought a fridge for $620 from them. When it was delivered the driver ran over 3 mailboxes in front of our house. He partially fixed 2 of them and didn't do anything about the 3rd because it would need concrete to fix, so he left our neighbor's box broken. The fridge froze all our food even on the "off" setting, and freezer burned everything in the freezer in just 2 days. The company said they didn't do refunds but would replace it. The second fridge was smaller, older, and not worth the initial $620 we paid. It was running very cold from the beginning so we turned it to its lowest setting . Overnight it froze all of our food AGAIN, because it's holding a temperature of 20 degrees. They've now caused us to lose hundreds of dollars in groceries, broke the mail boxes, and we still don't have a working refrigerator. Not only are they closed today, but they have their phone off and didn't return our calls from yesterday about the second fridge not working. DO NOT BUY FROM GUARANTEED...

Fridge went out week before Christmas,could not find what i wanted at any big box stores,quotes for earliest delivery were mid January(which meant losing the winter food supply in freezer).Found a very similar model to my old unit,but newer,at the Arden store.Dan was helpful with purchase,and the two of us got the unit loaded on my truck,saved my groceries by Christmas eve.On Jan 9,called Bryan at Patton Ave store about bottom freezer icing and dripping water on floor.He promptly scheduled a service call for the next day,and Tyler brought the part and fixed the problem(a clogged drain line).This was a design flaw common to the manufacturerer of bottom freezers in certain year models,and the repair kit Tyler installed corrects the problem permanently.I had my doubts as to the guarantee,words are cheap...however I am writing this for benefit of any others that find themselves in similar predicaments,I am completely satisfied with the value,service, and above all ,integrity of Guaranteed...