Porsche Cars North America — Attraction in Atlanta

What an absolutely shocking experience! Having owned the Porsche product for decades, on moving to the US and purchasing our second 911. We were excited. How soon that bubble burst.

We were so happy to be collecting our 911 GTS convertible. On picking up the car, we noticed a piece of paper in the glove compartment saying the underside was damaged in transit. Nobody had picked this up and with a few scuffs to the skirt, we said they could rectify it during its first oil change, after all we had waited a very very long time to take delivery.

After 2 days we noticed a small amount of fresh oil on the garage floor. We monitored it over the next week and after another week, we contacted the dealer. We said we’d continue to monitor it and book it in, if still an issue. After a week or so we managed to get it booked in. The prognosis was a fault/leak in the engine high up, which meant the engine had to come out!

We contacted our Porsche dealer in our home country to ask for their advice. They said it would be an immediate rejection and full refund. It would be classed as a catastrophic failure. This process would normally take a few days.

Well PCNA have finally partially refunded us, wait for it….. 3 Months later!!!!!

They have stung us for mileage (only 1500 miles for 4 months ownership which is absolutely nuts and an insult).and didn’t refund us for ceramic coating, tints and other work we’d had done to the vehicle. After tax insurance and these extras for the 4 months, it’s hugely disappointing that they have only partially refunded and absolutely no compensation for being without a vehicle and the stress and inconvenience caused!

We we be very unlikely to buy another Porsche product in the US as their customer service is appalling and they should not be representing such a prestigious brand in this way.

We will be contacting Porsche HQ and advising them of this...

Disappointed by Porsche’s Refusal to Stand Behind Known Defect

I’ve been a loyal Porsche customer and long-time fan of the brand, but my recent experience with Porsche Cars North America has been deeply disappointing. My 2018 Porsche Cayenne developed a well-documented transfer case issue—a known defect Porsche itself admitted by offering an extended warranty for affected vehicles.

In my case, the issue started before 50,000 miles, and symptoms were initially misdiagnosed as tire-related by third-party service shops. Based on that advice, I replaced all four tires unnecessarily. When I eventually took the car to Porsche of West Houston, they confirmed the actual cause: a failing transfer case—exactly the issue Porsche covered under its extended warranty program.

Unfortunately, because I wasn’t aware the issue was covered under a time-limited extended warranty, I missed the October 2024 deadline by a few months. Despite this, my car’s low mileage, documented history, and diagnosis by an authorized Porsche dealer should have been more than enough for Porsche to offer goodwill coverage—especially for a known and admitted defect.

Instead, Porsche customer support repeatedly denied assistance, refused to escalate the case to decision-makers, and provided templated responses that ignored the facts. They even contradicted their own dealer’s findings by claiming the failure wasn’t a manufacturing defect—despite having issued an extended warranty for this exact issue.

This experience doesn’t reflect the quality, integrity, or customer service you expect from a premium brand like Porsche. I expected better—and others should know what to expect if they’re out of warranty by even a few months, even for known defects.

I still love the car, but this experience has made me...

The Porsche Experience Center in Atlanta is a true automotive enthusiast's paradise. From the moment I arrived, I was greeted with top-notch hospitality and a sense of excitement. The facility itself is a modern marvel, with sleek architecture and a layout designed for both aesthetics and functionality.

The driving experiences offered here are nothing short of exhilarating. Whether it's pushing the limits on the purpose-built track or navigating challenging off-road terrain, Porsche provides an array of driving adventures to cater to all skill levels. The professional instructors are knowledgeable, patient, and passionate about sharing their expertise, making every moment behind the wheel a memorable one.

The Porsche Museum is a captivating journey through the brand's rich history, showcasing iconic models and the evolution of Porsche's engineering prowess. The interactive displays and immersive exhibits make it a must-visit for anyone interested in automotive heritage.

The dining experience at Restaurant 356 is a treat in itself. The menu offers a fusion of flavors, and the panoramic view of the track provides a unique backdrop for a memorable meal.

Overall, the Porsche Experience Center in Atlanta exceeded my expectations in every way. It's an automotive haven where you can truly connect with the spirit of Porsche. Whether you're a die-hard Porsche enthusiast or simply looking for an unforgettable driving adventure, this place is...