Buckle up, because this will be a long one. I’ve been coming here off and on for about a year now and it’s the best store in town. However, my expectations were recently exceeded when I attempted to quickly sell some items in hopes of acquiring funds for a last minute, unexpected flight to see my father, who suffered a potential life-threatening issue, completely out of left field. Long story short, my dad’s proactiveness made for a short stint in the ICU and the last-minute flight wasn’t needed. Fast forward a week later, and I happened to stop by the pawn shop just to browse and Rob pulled me aside and asked how my father was - I was overwhelmed with such emotion that a man, who meets hundreds of people weekly (perhaps even daily) not only retained the info pertaining to my crisis, but also took the time to ask me about his progress. In a day where customer service has literally become a joke, Rob is one of the few who “gets it” and is probably the main reason why that store in particular is the most profitable. Rob has always treated me fairly and with full respect; he also finds ways to politely tell me if my items are junk; and most recently, has shown me his ability to not only create, but also maintain and build upon previous relationships. I will never forget the week I had, with being scared out of my wits, and then having a valued member of society check in on me. People could learn a thing or two from Rob’s customer service. Rob, if you ever end up seeing this, thank you for remembering to check in on me after a dire situation. I’ll never forget...
Read moreI love it here these guys are bomb 💣. Com . The place to go for your loans , layaways and shopping experiences . I love the compassion that these guys have with whomever walks through their doors , very family oriented they go over and beyond for you and what they can’t do they try the hardest to get it done !! I love this team from Rob , Mildred , Anibal , Antoinette . Theses guys have processed loans , layaways all the way down to my fiancé buying my engagement ring here ! Each one of these individuals have a special place in my family’s life from Mildred supporting my expensive jewelry habits and knowing exactly what I like , from Rob making my 9 year old smile with his first sale and always open and willing to answer any questions that I or my Hunny may have, from Antoinnette assistants with my first camera 📷 and all electronics for my YouTube and Instagram feed , last but not least !!! Anibal The top dog !! Selling My Fiancé this amazing engagement ring 💍!! This place is truly the pawnshop to be . So go check this place out I promise you won’t be...
Read moreI first came to Value Pawn after a Pawn shop in the area offered me $45 for a ring I paid $1200 on! I needed to borrow $450 and came here terrified the same thing would happen. Well it didn't...I was given the $450 I needed with no problem and out the door in 15 minutes. It's been over 13 years and I've been a customer ever since Mildred, Anibel, and Robert are AMAZING!!! They have always taken great care of me, it doesn't matter if I'm purchasing an item, or have an emergency and need a quick loan. I have never been taken advantage of and they give me top dollar for every item. I'm extremely grateful for the help I've received from them over the years. I've also added some great pieces to my jewelry collection thanks to them as well!!! If I could give them 10 stars I would...
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