adidas Outlet Store Aurora, Chicago Premium Outlets — Attraction in Aurora Township

I'd be lying if I say that I was planning to come into the store today. While waiting on my husband to get out of the car, my 3 year old son and I stopped in. I was actually heading to Nike. As I walked in, I was greeted immediately by Javon. He walked me over to the kids section and patiently assisted me while trying to make a decision on whether or not I wanted to buy. He was very friendly and outgoing. Both personable and knowledgable. He cracked a few jokes and made my son laugh. Told my family and I about his niece and how much he loved the different shoes in which Adidas carry. Assisted my husband in making choices. It was a great time. Javon has the kind of customer service that can't be taught. He's both genuine and original. I left the store happy with 1 pair of shoes for myself and my son as well as 2 shirts for myself. All thanks to Javon. Alejandro assisted me att check out. He was great as well. Very polite and asked about my shopping experience. I grade my experience an A+. Thank you Javon for giving my family and I a great experience. Don't lose who you are. You truly are...

On February 26, 2024 approximately 2:30pm this evening I entered this Location Looking for a good walking Shoe I noticed entering all the Stores everyone spoke and said welcome in. except here. I noticed two Caucasian Females ( one with colored hair )in the front conversating as if they were angry so I proceeded to shop but then I heard them say Hi! welcome in! I then took notice. and proceeded to look for a shoe but also was not pleased with the service. I began to walk to the door and no one said have nice day. So I did an about face , just to pretend to check something else. and one of the young ladies crossed paths with me she almost had this Disgusting look on her face, as I made up my mind to let her go first. as I proceeded down the isle I left. Again no one said have a good day or Please come back.

I could not find the Policy Procedures from Adidas on Customer Service so here is my Remedy. The Company should have Training on Interaction With Customers and Procedures being Enforced by Company Rules on how to Produce a comfortable Environment for...

A True Star at adidas — Takeyah Deserves a Promotion!

I want to take a moment to recognize Takeyah at the Michigan City adidas store. Her service was absolutely phenomenal. In a time when it’s easy to feel like just another customer, she made me feel heard, valued, and supported.

Takeyah went above and beyond to help resolve a frustrating situation — not only was she patient and kind, but she also followed through in a way that restored my confidence in adidas as a brand. This wasn’t just good service; this was exceptional leadership.

In contrast to some of the poor treatment I experienced at the AURORA location from Josh and Selma (who could truly benefit from training under Takeyah’s example), her grace and professionalism stood out even more. She turned a negative into a positive and showed what true customer care looks like.

This is the kind of employee who builds lifelong loyalty and reflects the very best of the adidas brand. I sincerely hope she is publicly recognized and considered for a promotion — because she absolutely deserves it.

With...