Toys“R”Us at Chicago Premium Outlets — Local services in Aurora Township

Friday evening 10/3, around 5:30p -6p or so timeframe, I went to this location. What a mess. A lot of items didn't have prices on them. I asked about one item and even though I searched for it before asking, the nice salesperson located it for me. It was barely noticeable. So, later, I came across a cute, pink "My First Bear" for $9.99 and a blue one but it was $14.99.

I went to the register and this not-so-nice guy was there. I told him the situation with notification that ALL of the pink ones were 9.99 & blues weren't. I asked if it was because of the color. He scanned it and said, "No, (as he began to remove the tag), it's $14.99. They put the wrong price on.' I responded, "So all of them are?" He said they were. I sarcastically told him he better remove the rest because they're all like that and other customers will have the same reaction. He looked at me as if I was the problem and I asked if I still wanted it. "NO. I don't." I then walked away.

Toys R Us has lost a customer and I told others about this. I should report them to the FTC and I may still do so. When I come across incidents like this, if I can't buy for what's listed, I leave it there and never return.

Toys R Us, you should have stayed where you were: GONE or hire people who know about real customer service and...

Marked my calendar to go on opening day when I heard Toys-R-Us was opening a new store. I was excited but optimistic being 44 years old and knowing what a real Toys-R-Us looks like (from bikes to trains to video games), THIS IS NOT IT. Staff was friendly and store was well organized so no problems there. Action figures, dolls, Hot Wheels, Lego selection was subpar. No trading cards, no video games, no sports equipment section, drones, R/C vehicles, Pokémon, FNAF nothing. I can understand not having bicycles or power wheels etc because of location. 90% of everything they have there I see at Walmart. I hope they plan on stepping their game up with other products because of the collector's world we live in now. If you are not 10 years old or younger or shopping for them this place is honestly not...

Always loved toys "r" us for my kids (and myself growing up). It was sad to see them go my baby can now experience that excitement my other kids did. It was always a treat after a doctors visit, good grades, birthdays,& holidays. I really hope they open more locations soon! Closer to orland park, palos hills or oak...