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I used Arrowhead Custom Framing for the first time, but I'll be a repeat customer. I had a tricky framing job and COVID has interrupted the frame stock. The frame that I ordered came in damaged and was discontinued also. I returned to select a new frame and they were so concerned about the time I had already waited, they somehow got the frame ordered and completed in 3 days. The level of customer care was way above my expectations and was so refreshing. So many businesses seem to have lowered their customer care in the past few years, it was nice to be reminded that businesses really do care what you think about their service. The frame is beautiful, the quality of the framing was excellent, and the portrait is now hanging in my house for...
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What a wonderful small, family-run business! Arrowhead Framing was a delight to work with. I had a project that needed very quick turn around. I called numerous framing shops in the area, all which turned me down and quoted ridiculous costs. When I spoke with Arrowhead, they were considerate and thoughtful. They told me to bring my canvas oil painting into the shop and that they would do everything to get it to me in 48 hours. The owners worked on my project personally, helping me to select the framing material out of the inventory that would allow for the quick turnaround. It was rare to come across small family businesses that value the customer. I am so excited to be a return customer with my future...
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This place is the best of the best. All of my most beautifully framed pieces come from Arrowhead. I love coming here because not only do they do impeccable work, but I really enjoy the process of working with them to see different options and design the framing and matte-ing, and they are so patient and helpful during this process, it makes it really fun! Since I've moved away to NYC I have never found a place I love this much, and I STILL bring all my pieces to Austin to be framed at Arrowhead. This place is such a gem and I will...
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