Lv Nail Lounge (10% off mon-thur ) — Attraction in Austin

I really liked this Nail Salon the first two times I went. I am from Austin and since my previous nail tech moved, I needed a new one. Most people from Austin, if you ever get to meet a unicorn are nice by nature. Of course we've had to build a shield because new comers can be very ruthless due to their original hometowns/cities.

Anyhow I went in today and was seen by MIA. She asked me very rudely if I knew the price of the nails I requested.(As I am sure she gets lots of pretentious customers or people that try to haggle on the price) So I felt discriminated. She didn't even know anything about me.

I tried to be nice despite the fact that she was short. I wasn't sure what length I wanted my nails, I changed my mind after the first decision and she rudely said, "Shorter!? & mean mugged me. She was filing my nails & cut me, Didn't apologize just squeezed it. She was responding to someone over the phone as she did this, I guess the conversation got heated. It's not the cut itself but the fact that she didn't even ask if I was ok or a simple sorry.

Then I needed an eyebrow wax. I always try to give people the benefit of the doubt. But that was a mistake. She waxed them unevenly. Which is a big deal for people that like the natural look.

Anyhow I bought this up to KIM and she confronted MIA, All of a sudden I saw MIA smile for the first time. She denied everything as this is her job. KIM basically looked at my eyebrows and gave me the look that it's not a big deal. I paid for the service, it is. She kept asking me what I wanted. I've owned and worked for businesses...you don't ask what people want. You make it right.

She believed her worker, refunded me the eyebrow wax and told me to find a different nail Salon. Which is fine by me, if you can't see through your own workers lies that's unfortunate for your business.

Just heads up don't let MIA do your eyebrows if she's having a bad day.

I am sure that this Nail Salon is great and I have nothing against them. I am just hurt by how I was treated by MIA. But I wish you the best, Austin's a big city, I am sure I will find a more Welcoming,...

I’ve been a regular customer at Kim’s Nails for quite some time. While I don’t exclusively go there, it’s often my first choice when I’m in the area. I’ve always appreciated the friendly staff and the comfortable environment, which is why I’ve chosen Kim’s over other salons in the past. Last week, I faced that same decision—Kim’s or one of its many competitors nearby. Ultimately, I thought, “Of course I’ll go to Kim’s; I feel welcome there, and the techs are always nice.”

Unfortunately, this visit left me deeply disappointed, not just with the service itself but with how the entire experience concluded. I’ll spare the details of the actual manicure and pedicure, though I didn’t leave feeling fully confident or happy with the results. Still, I likely would have returned, as no salon is perfect every time. However, what happened at the end was completely unacceptable and left a sour taste in my mouth.

After finishing my appointment, I was encouraged—and then outright pressured—to leave a 5-star review. What started as a suggestion quickly escalated into something far more uncomfortable. The nail techs hovered over me, insisting I write the review before leaving. I felt trapped and forced into doing something I didn’t feel was honest or deserved.

In my opinion, reviews should be authentic and freely given, not coerced or demanded. A business that delivers quality service doesn’t need to pressure its customers into providing fake praise—they should earn it. This kind of behavior not only undermines trust in the salon but also disrespects the customer’s experience.

To be clear, I’ve enjoyed many good visits at Kim’s Nails in the past, which is why this situation is so disheartening. Forcing customers to write glowing reviews creates a false sense of success and ultimately discredits all the genuine hard work the staff may have done. After this experience, I’m unsure if I’ll...

I came in the day before my birthday for a manicure, gel polish (specifically matte black), and an eyebrow wax. I told both the front desk and the nail tech that I wanted matte black polish. Somehow, that never happened.

The entire service felt disorganized—things were done in a strange order, and when it came time for the hand massage, I was confused because we hadn’t even gotten to the polish yet. I don’t get my nails done often and with the business seemingly under new ownership, I thought maybe this was their new flow. Still, I left without the polish I asked for, and it felt awkward to bring it up once we were past that point.

Then I was taken to the waxing room and left waiting for ten minutes. Thankfully, the waxing itself was fine—no complaints there.

When I got to the front to pay, I mentioned that I never received polish (mainly because I didn’t think I should be charged for it). They charged me $37: $12 for the wax and $25 for the manicure—without polish.

I handed the front desk person $60 and told her to keep $10 as a tip. That should have left me with $13 in change. She repeatedly insisted I should get $3 back. I explained it multiple times, and she just kept repeating herself and handed me $3. That’s not a misunderstanding—that’s stealing.

My wife and I have both been coming here for a while, but since LV Nails took over, things have gone downhill. The new ownership seems more interested in fancy cocktail menus than actually taking care of loyal clients.

This experience was disappointing, especially on the eve of my birthday. I’ll be coming back tomorrow, May 9th—my actual birthday—to request a refund.

And no, the nail tech isn’t to blame—there was a clear language barrier and what felt like a chaotic environment. This is on the ownership. I just wanted cool matte black nails for my birthday. Instead, I walked out with bare nails and a sour taste...