Yesterday was my 58th Birthday and my daughter and 4 grandchildren wanted to take me skating at the Millennium Youth Entertainment Complex in East Austin on Hargrave. I arrived at 6:30pm an went inside of the building. There was no one at the front desk window area so I just went inside and took a seat at a table in the food court area.There was a young person sitting at a table with her feet propped up on her cell phone chilling talking, and me in the room. She never acknowledged me as a customer. But later come to find out she was an employee. A guy came to serve himself in the area and I ask him if he works there and he said no. Now it's a good 30 minutes that Ive been inside and this employee is still on her phone and ain't acknowledged me.. Im a party of 8. This business is closed still for the holidays and I get that...so why didn't that employee first acknowledge my presence, then tell me that when I walked in or after a few minutes of waiting looking lost like I'm waiting for some fun.... instead of letting me waste my time ? Black Businesses that allow poor customer service can't complain when your reviews are real. You allow that at your establishment...then accept what we say about better service elsewhere. I wouldn't tell any of my friends or family to come to the Millennium simply because of that female employee that sat there on her phone for the entire time that I was there and never acknowledged my presence. Poor customer service is one thing that will make review a business immediately.

Deborah Watson