Organic Spa Massage & SkinCare — Attraction in Austin

Based on my feedback from initial visit, Organic Spa reached out to me. They were very apologetic about my experience. I tried them again and I must say I was impressed by their service this time. The massage therapist was highly skilled in giving deep tissue massage. It was one of the great deep tissue massages that I have ever got. She was mindful of duration of the massage time, was very professional, and did some amazing work to relieve aches & pains. It seems the initial experience was just one of and not the norm. In this COVID times, they are taking all measures to ensure their and the customer’s safety. I highly recommend this place if you are looking for some serious deep tissue massage.

Initial Review I had 90 min massage appointment for noon. I checked-in at 11:50 via text message as I was instructed. I received response instructing me to wait and someone will reach out. Nothing happens for 10 minutes, so I get impatient and go to the door. Then someone lets me in and I am told to wait. The therapist comes, takes my temp and makes me sign waiver. She shows me the room and explains few things. By the time massage starts, its 12:20 PM. She wraps up the massage at 1:15 PM. I nudge her asking whether this was 90 min massage? And I get response its 80 min + 10 min consultation. The basic math tells me that 12:20 PM + 80 mins = 1:40 PM. But I was shown the door at 1:15 PM. So basically I paid 140 (including tip) for a 55 min massage. At my general go-to massage place in Cedar Park, I pay 70 for full 60 min massage. The skill of therapist is same as the therapist that I had at Organic spa. They also follow similar cleanliness and hygiene protocol. So please help me understand why should I pay double the money to Organic spa for the same duration? As soon as I left the massage, I felt I was ripped off and regretted going to Organic Spa instead of my regular go-to...

Purchased a Groupon-I love Groupon because it gives you an opportunity to try new businesses. My first experience was fine.

I signed up for a membership of $79/mo. My second visit was NOT what I expected. Specifically, Allison the aesthetician was “running late due to the client before me” I assumed she would add the time of my facial (only 50 minutes) to the end of the service she did not. She was finished ten minutes before the hour. I did not complain-I told the front desk I do not want to be on the membership. I didn’t want to cause a scene-I asked to cancel. The guy working told me I had to email my notice of cancellation. He gave me an incorrect email address. I called back to verify they received my cancellation. They had not. I verified the address and he gave me an incorrect one. I forwarded the first email.

I was charged AGAIN $79. I called the number listed on my charge statement. The woman flipped out about how I got her number and wanted to know about the mystery of me having her number not caring about WHY her customer was dissatisfied—WOW…

Bottomline-this place is odd, aggressive and makes you wear weird flip flops other people have also worn supposedly for “cleanliness” but they are gross, not spa like in any way-for $80 ($79 to be exact) I can get a much better service for a full hour just about ANYWHERE in Austin, TX

Shame this owner really is not...

I purchased a spa day from Living Social. It was a good deal and I really needed to de-stress.

I had a little trouble trying to call or go online to book my appt. because of the special deal, I couldn't really book online and nobody was answering the phone. So I went there in person. The reception staff were really helpful and nice. They explained that they had been in a meeting and were glad I stopped by. From then on, my visit was excellent.

Calming Facial - Priscilla was wonderful - professional, confident and considerate. A+++ Deep Tissue Massage - the best message I have ever had by Sara. She checked in several times to make sure the pressure was comfortable. Definitely got a lot of the kinks out that had been there quite a while. A+++

I read some things others have said. I don't mind if the treatment doesn't take a full hour - as long as the treatment is as great as these are! 50 min of outstanding is better than 60 min of so-so.

The ambiance inside is great (in contrast to the outside of the place, which is not impressive at all). Relaxing music, agreeable lighting, aromatherapy all present. A variety of beverages are available - hot & cold, healthy and unhealthy. Chocolate and mints in bowls. *

*My only criticism is please don't offer them in the same bowl! The mint flavor overpowers the chocolate when they are stored...