Professional TV Mounting — Attraction in Austin

Second edit: a couple months later and I noticed that the drywall around the mount was cracking. I took it down.

EDITED REVIEW -- to incorporate response from Business Owner (see my review and his response on Yelp)

Billy was about 2 hours late, but he did let me know ahead of time that he was delayed. I understand.

From the very get go he was in a huge hurry to get it done. I understand that a business like this functions only because he is able to do so many installs per day, which requires some speed. However, I personally would be more comfortable paying more money for a bit more attention to detail and at least the appearance of taking your time.

I had concerns going in to this install because I asked him to install a fully articulating mount (swings out about 25" from the wall) into my condo unit interior wall with 5/8" drywall and metal studs. Billy quickly dismissed my concerns about doing this kind of mount into metal studs and stated that I probably wouldn't even have the mount extended most of the time anyways. Simply put, I'm worried about the integrity of the mount.

His rush to finish the job also led to the bolts not being fully tightened. I removed the TV and the swing arm and tightening the bolts hoping that would fix it. The mount pulled away from the wall somewhat over the first few days. A month or so later the drywall was cracked and it scared me to the point where I took it down.

In my original review I stated, "He also got fingerprints all over my new 4KTV." Billy seemed to take extreme offense to this. This may seem like a frivolous complaint to some, but if you're going to call yourself "Professional TV Mounting" then you should be a bit more careful. To be fair, they weren't "all over" the TV, but his hands were greasy from the various installs he had performed that day and it took a good ten minutes to wipe off those prints.

Overall, Billy came out the day he said he would, charged a price near what was quoted , and installed my TV on the wall. However, I have had to take it down and now have to completely redo the work.

With regard to the price being near what was quoted to me, Billy commented that he waived his $15 mount assembly fee, but that wasn't mentioned in the email from his assistant. My email made it clear that I wanted him to assemble the mount. Billy also stated that the charge for using Square ($5) is mentioned on his site. I just went to his site and couldn't find it on the homepage or the price list page (using ctrl+F and searching for "square," "card," and "fee"). I understand Square takes their cut, but give me notice up front. The only reference I could find on his site is a note that says "We also use SQUARE!!!!"

I am forced to rate this one star. Billy's response seems a bit extreme and in conflict with his statement that he can handle criticism.

The bullet points: Said he'd be out between 5 and 7pm; texted me at 7pm stating that he was running late; finally showed up at approximately 9pm the work felt rushed -- again, I know he says he's done this thousands of times, but it felt rushed to me -- the vesa mount wasn't tightened before he attempted to lift it up and put it on the mount, I had to force him to slow down and look at the instruction booklet for the mount, and his general work ethic was that of a person in a hurry. When you've just spent some money on some new and expensive electronics the last thing you want is to have someone rush through an install the quoted price in the email (where I informed his assistant of the type of mount I had, the details of my wall, and my concerns about mounting it securely) wasn't what he charged at the end of the install, and the fee for square was not mentioned up front the mount was not secure. I have taken it down

In a nutshell, you get what you pay for. There is a reason he charges less than the competition. ...

Wow I probably should’ve read the reviews on this guy. Extremely unprofessional. Let me give you the run down on how this went. I called Saturday 12/30/23 and asked pricing and availability. He told me he charges $85 to hang a tv and $25 for a mount which seemed fair. I told him i live in Manor, TX and he said it was too far out. Me being nice and understanding it was far out, I offered to pay him extra to cover gas money (offered $150 in total) so $40 extra to cover gas money. He told me that would work and he would be able to make it out the next day (Sunday 12/31/23). I knew it was new year’s eve but he had said he was fine coming out. Saturday night I asked him what time would work for Sunday and got no response. Next morning I texted and follow up again on a time and his response was “You will be this evening.” We had an event to go to so i was trying to coordinate a time. I asked if 4pm would work and he said he might be able to make it out. Waited around all day for this guy to figure out a time and then he finally said I’ll he there at 5:30. We wanted our TV hung so I said fine and we were going to be late to our event to wait on this guy. 5:30 comes around never hear from him. I call him and he says he’s just leaving his house and is 40 min away. He said won’t be there until 6:15. Once again we said okay and we’re going to wait. 6:30 comes around and HE NEVER SHOWS UP. So we said screw it and went to our event and ended up being late. Tried calling him at 6:30 to let him know we were cancelling and declined our call. This guy SHOULD NOT have a business on google. Most unprofessional service you could experience. Don’t bother this guy will...

I recently had the pleasure of working with Billy from Professional TV Mounting, and let me tell you, this guy’s got more skills than a Swiss Army knife! Not only did he mount my 85-inch TV with the precision of a neurosurgeon, but he also managed to make my tangled mess of cables disappear like a magician. Now, my living room looks like a high-tech theater, and I half-expect popcorn to start popping out of the walls.

Billy’s professionalism is top-notch; he showed up on time, equipped with all the necessary tools, and even wore those nifty shoe covers to keep my place spotless. He patiently answered all my questions, including whether mounting the TV would improve my chances of winning at Mario Kart (spoiler: it didn’t, but at least I lost in stunning 4K).

If you’re in Austin and need TV mounting services, do yourself a favor and call Billy. Your walls—and your Netflix...