Mantra Coffee & BnB — Attraction in Azusa

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It's a super cute and trendy coffee shop. It's in what looks like it once was a house, so it has a pretty unique look to it. Because of its location, parking can be a little hard to find but nothing too bad. The outdoor seating area is very nicely decorated with plenty of seating. They put out heaters when the weather cools down. Along with the entirety of the coffee shop, the outside has a very chill vibe to it.

As for the inside, it leans towards the trendier side but it's still very comfortable. There is plenty of seating which is definitely needed as it gets pretty busy late at night with students from the local colleges studying. The general atmosphere is very conducive to studying. It also stays open pretty late (later than the Starbucks in the area) so it's perfect for late night studying. Inside they have charging stations available in case you need them for studying.

The wait staff is very friendly. They come around and clear off your table if you need it from time to time, and the front staff is also very helpful. The coffee shops is overall very clean and the business does an excellent job of maintaining cleanliness.

I only have a couple drawbacks. First, it gets insanely busy at night and it is very hard to find seating at times. If you're bringing a big group of people here, good luck. You might have to split up at first and wait for people to leave before you can all sit together.

Second, it can be a little more expensive than other coffee shops, but I'm willing to pay more because the general atmosphere of the coffee shop is really nice. It's consistently clean and they make your...

I posted the below, review earlier this afternoon, however, there was indeed miscommunication. I have changed my rating to a more positive outcome.

Thank you for responding Mantra.

Regards

Kul

Good ambience but the customer service really let us down. We even sent an email to talk to someone in Mantra rather than leaving a public review to work out an amicable outcome but our e-mail was completely ignored!

My wife and I made a special 30 min trip to Mantra on the 30th of April around 730 pm.

We were served by a lady - 2 coffee’s coupled with a chocolate cake - $17.25.

Half way though our cake we found a long piece of hair. The lady that served my wife and I was outside where we were sitting setting up the heaters so I took the opportunity to show her the hair in the cake.

I was disappointed in her reaction and approach. Her words were similar to “we do not bake them here rather buy it from bakery”. The latter comment was disappointing indeed but what astonished both my wife and I was that the staff member did not care to replace the cake (we did not request one as it would be seem obvious gesture). We did finish the cake (I do not think a piece of hair is all that of an issue, however, the way it was handled was poor).

We entered a warmly place with eagerness, however, left with...