H-E-B Curbside Pickup & Grocery Delivery — Attraction in Bastrop

Order #HEB21557897984 - was placed on 10/29 at 11:24am with a delivery between 7pm & 8pm on 10/29. I received a text at 6:49 pm stating 2 items were out of stock & were removed from the order. I waited patiently for our order… at 8:05 I began checking my cell to ensure I didn’t miss a text from HEB stating they would be delayed with my order but there was none. Finally at 8:25 my husband calls to check the status & was promptly told our order would be delivered TOMORROW. That obviously did not work for us so my husband told the employee we will just come pick it up ourselves. We arrive & park in D582. We sent the notification text of our parking space & received the normal auto generated message that they would be out with our order. We waited 10 minutes…still no groceries. I figured I’d better call curbside & let them know we are the customers who drove to pickup our groceries since HEB couldn't deliver them. So a young lady Natalie or Nappalie (couldn’t really understand her name)couldn’t started giving excuses about HEB outsourced delivery etc. etc. not want to take an ownership for the issue at hand & did not even ackknowledge the fact that we had to drive to pick up our groceries that should’ve been delivered. Not even acknowledging the fact that had we not called them we would have never known our groceries were not going to be delivered. As I was explaining to Natalie, that the issue that I have is that HEB had no communication with us regarding our order. Natalie or Nappalie, proceeded to hang up the phone in my face. I called back. Spoke to the manager named Theresa. Who claims she will handle it and escalate this to Natalie’s manager and address the issue. Honestly she didn’t sound too motivated to rectify the issue at all. HEB dropped the ball all the way around and made no effort to show compassion or empathy. And that doesn’t cost...

I don’t usually take the time to write reviews, but I am beyond frustrated with my recent experiences with H-E-B curbside pickup. It’s clear this service is poorly managed—run by inexperienced staff who seem to be more concerned with clocking out than fulfilling orders properly. I’ve had multiple issues with this location, but the latest one takes the cake. If you choose the 9:30 PM pickup time, be aware that if you don’t text exactly at 9:30, they won’t bring out your order. When I called to inquire, I was told their system shuts down at 9:30, so they simply won’t fulfill any orders after that. This makes no sense and forces customers to return the next day, only to find that half of their order is missing. Today, I placed another order, and once I got home, I realized several small items were missing. This has become an ongoing inconvenience and reflects poorly on the store’s professionalism and respect for customers. On top of that, shopping inside the store is a nightmare. It’s been under construction for almost a year, freezers are often broken, and shelves are frequently out of stock. This location really needs to get it together if they want to maintain any sort of...

It's convenient at times to use this service. But there have been times when items I paid for, listed on my final receipt, are missing. And those items weren't substituted or removed, they are paid for and missing. Still waiting to hear back about an incidence concerning that. They try as best as they can to substitute for items that are unavailable and that's usually okay. If I'm in a rush or have my kids with me, I'll use this service. Otherwise, nothing compares to doing the...