Chicken Express — Restaurant in Bastrop

I hate to leave a "bad" review on a place I've been to so many times throughout the last 10 years, but unfortunately it has come to this. About 2-3 years ago, the prices went up significantly for the combo meals. For example, a number 2 after tax costs almost $17 when it used to be around $12. That's for chicken tenders and a side with a drink. That's quite a lot of money for what you're getting, but the tenders are good, so It's an occasional treat I like to get. However, throughout the past 10 years, I've never been charged for any dipping sauce to use with my chicken tenders and at $17 I expect the sauce to be included. Not anymore apparently. They wanted to charge me an extra $5 for the same 3 sauces I've always gotten with my chicken tenders meal. That's over $20! You're telling me that $17 is not enough money to include the sauces I've always gotten with the same meal that used to be cheaper? No thanks. I'm already paying for more than the food is worth and to say that I need to pay an extra $5 to have sauce is a slap in the face. I got a refund because that's crazy money to be spending on a fast food lunch. I drove to Taco Bell and spent $7.69 and got 15 sauce packets included for free. Oh, and I got more food. It's a shame that it's come to this, but I think I've had my last meal from Chicken Express "luxury restaurant."

On a side note, you should probably pay attention to your employees a little more also. One of them went out to the parking lot in their uniform and bought a huge bag of what looked to be marijuana and walked right back...

We always go to Chicken Express all over Texas. This was our first experience with this location. It stared out well enough. Then the pine-sol smell from the guy mopping in the back hit me. Then, it took 15 minutes for my order. Because I ordered chicken livers. But in the mean time, my other items just sat packed on the counter, not under any heat. I tried telling the cashier I wasn't happy with the cold items. She told, "What do you want me to do about it?" I was really hoping for hot food. She also had packed, 2 large boxes, two small boxes, and a paper bag with cole slaw and gravy, all in one plastic bag. The bombers in the top box were spilling all over the counter. When I asked to another bag, she just threw it at me. I was telling her to give me my money back, but I had people waiting for the food, and now I was almost 20 minutes into a wait. Finally, the manager came from the back, and credited my bill for enough to cover the livers. The livers were hot, the rest of it was cold. I didn't get that, but it was appreciated, and made the hurt a bit better. I'll never return here. I'd rate it as a less than average as far as Chicken Express goes. Loved, loved, loved, the cole slaw sitting under the gravy, next to the hot food. Good luck to ya, it seems like you may, or may not have a decent experience. Be careful what you order, if it needs to be made, the rest of your food will sit at room temperature while...

It doesn't even deserve a 1 star went there last night waited 30 mins in line then another 20 mins for fish when I got to the window. I asked for cocktail sauce and told they were out which is cool but the young lady went back and mocked what I was saying to her co workers being funny so I left checked my order fish wasn't cooked all the way so I called the store asking to speak to a manager over heard the young lady say she wants to speak to a manager heard laughing. A gentleman got on the phone being all sarcastic I tried to tell him my problem then he starts laughing saying is this such and such I explained no I was not he then sad oh so u have a problem that's sad now wat was it just so unprofessional I was so stunned.i said u must be one of those kids because u are no better than them was so speechless so just hung up and left the parking lot I go to this place a least once a week and this was the worst experience ever in the city...