MCO2Disney by ATC is absolutely the BEST way to travel from the airport to your resort when going to Disney, especially when traveling with kids.
After losing the Magical Express, and hearing terrible things about MEARS, I started searching for an option for pickup for my family from the airport. We don’t like the hassle of hauling car seats through the airport, so UBER/LYFT didn’t seem to be the right fit for us either. I was so excited when I found MCO2Disney, because it was a private, direct service that provided car seats, forward and rear facing.
I received communication several days before our trip, the day before we arrived at MCO, the day before we were to leave, and communication was excellent day of service both times. The communication from the company included my pickup information, driver name, and driver phone number. Karen picked us up from the airport and Jose picked us up from our resort to take us back to the airport. I didn’t need to use the tracking services, because both drivers were efficient and on time (even early!). Both drivers provided excellent services and were pleasant.
The vehicles were very clean and nice. We chose to use their rear facing and forward facing car seats, and both times they were clean and installed properly. We also opted for the Target curbside pickup service that they offer, and experienced no problems whatsoever. It was so nice to go straight from MCO to our resort and vice versa without ride sharing.
This service was so amazing, I actually recommended it to our shuttle driver who mentioned he was planning a Disney trip soon! Highly recommend! Cannot say enough good...
Read moreWe recently used MCO2DISNEY transportation service for a trip from Disney World to Port Canaveral and back. Our outbound trip with our driver, Oscar, was excellent. He was punctual, professional, and extremely helpful with our luggage. His friendly demeanor and attention to detail provided exactly the level of service we expected when booking, and we were confident we had chosen the right company.
However, our return trip was deeply concerning and unacceptable. Our driver, Aden, arrived in a vehicle that was too small for our group, despite our specific arrangements. He was unhelpful with our luggage, disregarded the pick-up instructions we provided, and displayed troubling behavior while driving. Most alarmingly, he picked up his phone while on the road, causing the vehicle to swerve. This reckless behavior put our entire family safety at risk.
We immediately reported these serious concerns to Sergio Villalobos, the CEO of MCO2DISNEY. Unfortunately, our complaints were met with a dismissive response, and no meaningful action was taken to address the situation. This lack of accountability from the leadership is deeply disappointing and raises further concerns about the company’s commitment to customer safety.
While we were initially eager to continue using MCO2DISNEY based on our first experience, the dangerous driving, poor service on our return trip, and the company’s failure to address these issues leave us unable to recommend this service. Safety should never be compromised, and we urge potential customers to consider this...
Read moreWe had an absolutely fantastic experience with our car service from Orlando Airport to our Disney World resort and back. Our drivers, Edwin and Adan, were outstanding in every way.
From the start, communication was excellent, and the process to see our car and driver on the day of travel through their website was incredibly helpful. They arrived early and were already waiting for us at the airport, making for a seamless pickup. They helped with our luggage, and the car was spotless, comfortable, and had car seats all set up—such a relief when traveling with little ones!
Both Edwin and Adan were professional, friendly, and made sure we were comfortable, even providing water for the ride. Their driving was safe and smooth, which made the journey stress-free. We also really appreciated their help in keeping our trip a secret from the kids—they had no idea we were headed to Disney until we arrived!
Overall, we were beyond satisfied and will 100% use this service again with no hesitation. Highly recommended for anyone looking for reliable, comfortable, and family-friendly...
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