Planet Fitness — Attraction in Belle Isle

Lack of communication from management, not helpful at all when it came to me trying to refund my bank account being charged for years without utilizing their services. No code for moral or ethics when it came to that or any type of empathy. Planet fitness (corporate or franchise) needs to have a fail safe in place to notify people that they are still be charged for when they haven’t checked into a location for months and months. They can’t make an exception for me to help me out but they can make an exception for another policy they have, for example: planet fitness member cancellation policy states that you have to do it in person or by mail but when I called and complained about them still charging me they had no problem canceling my membership over the phone. They made an exception for their policy. But I want a refund for all the months I’ve been charged since I haven’t utilize their services in years and they “can’t” do that… what a joke

I haven’t checked into a planet fitness in yearsssssss and they still charged me monthly.

They won’t do anything about it because that’s free money for them. I was told my account was closed but what I wasn’t told was that my account was still open at another location.

Jay, the manager I spoke with, seemed extremely inexperienced in customer service and reluctant to not have a conversation with me over the phone. Avoiding the situation at all cost.

No need to reply to this review because there is nothing that can be said and done...

I had to travel the fashion square mall location today because our gym has been closed due to renovations. Worst part is some geniuses decided to remove all but 4 smith machines to add more cardio equipment. Note they already have 70-72 cardio machine which 30 are never in use ever! What a waste. Tell me how to ruin a gym without telling you’re going to ruin a gym. We’ll see what they do. Many members from ages early 20’s- 80 use weightlifting equipment, smith machines and Dumbbells! Mid week early mornings there is even a wait to use certain things. The afternoons are worse, there is not enough weightlifting equipment and so much space is wasted on 70 or more cardio machines (at any given point any day of the week there are never more than 25 used at one time and that’s being generous!) I’ve been at this location for three years almost and Many of us are already complaining! Here’s an idea why not survey actual active members and see what it is we use, want and or need rather than having corporate idiots who never worked out a day in their life decide what should be changed! Besides this horrible change Catherine, Will and Daniel are still the best workers there. Ask your employees what the gym members actually think, need and/or want, that’s the best why not to get shut down due to poor...

The Belle Isle gym where we attend is very clean, staff friendly courteous and always willing to help. Patrons are really respectful, with a wide variety of ages. When you enter the establishment, you will be met with very, colorful decor-Planet Fitness is known for their color schemes of purple and gold (symbolizes royalty) 😁The machines are super new, smooth when working out. For you newbies to the gym experience, there is actually a bar code with video you can down-load that explains how to work the machine. For those needing a quick 30 minute CIRCUIT workout, the yellow section ( Bumble-Bee Transformer color, lol) is reserved for those who need to get in do their business and get out. At least 4-5 Smith racks in the free weight section, with 3 whole rows of cardio equipment and TV screens strategically lined in front of the equipment. Those massive ceiling fans are an extra plus, especially during the summer months. 24 Hours/4 days a week are great, with Fridays 12 AM-10 PM allowing early morning risers and night owls to get in a workout. Weekend hours are decent, but close at 7:00 PM. I have been to countless gyms over the years as part of my healthy life-style and Planet Fitness has everything I...