Tacos El Rancho — Restaurant in Conway

I've been here many times but tonight will be my last time. My husband is working late so I ordered food for myself and my four kids through their website. As we sat down with our takeout, my son FOUND A WORM crawling in his taco. I was obviously grossed out but had no plans to leave a bad review. My father in law helped me by returning the food to the restaurant for a refund and in never in my wildest dreams did I think there would be a problem with that. He brought the actual worm (still wiggling) and was called a liar by the manager and told he would have to contact the third party website host that the online order was processed through. I have since spent a lengthy amount of time on the phone with that company, sent pictures and video of the worm, and have been told they can't process a refund without permission from the restaurant because my card has already been processed. I'm now over two hours into this saga, my kids haven't had dinner and I'm still out the $65 until they decide whether or not to refund me. I was asking for simple customer service and am dumbfounded at...

This place used to be great but lately, the service has gone down A LOT. The last 3 or 4 times we have been the workers seem HIGH as a kite on who knows what. Maybe drunk. I'm not sure, but something. You can see it in their pupils and how they act. They don't have name tags so I can't pinpoint who they are, but it's a real problem. One of them, a middle aged man, was so out of it that when I asked for elotes he was trying to give us a sample size of queso and chips to dine in (with a tray) when we already had a full order to go (the whole order is to go). And you could tell the other staff members knew because the young woman was rolling her eyes at him. The second time it happened, a different younger guy was so out of it he couldn't roll up the burrito and had to have someone else do it for him.... just weird stuff.

It's really disappointing and I hope the owners do something about it soon because it's really hurting business. So many customers were staring at these men who were very obviously either high or...

DO NOT GO TO THIS PLACE! Line was long and waited a very long time for food that’s already cooked, I ordered tacos al pastor and chorizo they where horrible greasy and salty, taco shell tasted like it been out forever / old and no flavor, elote was cold and the Mayo tasted old and flavorless, also ordered a michelada never got it, ended up cancelling it; my baby got the quesadilla and poor thing didn’t even eat and he kept having a sour face and saying no no I tried his rice and beans and it was discussing; my husband ordered a tamal and chimichanga, the tamal had no flavor but the sauce made it some what edible for him, and he was starving, the chimichanga was dry, and flavorless; the corona was not cold. All of it was $48 !!!!!! For a bad experience, bad service, bad food! Chipotle even Taco Bell would have been better, cheaper and faster ; Went and asked for a parcial refund since me and the baby where still hungry and didn’t finish or ate even half the food, they told us nothing could be done; we left upset...