Northwest Essex Community Healthcare Network — Attraction in Belleville

I am giving 2 stars only because I contacted them through their website, and they called me the very next day. However, speaking to them on the phone to try and make an initial appointment was a disaster. The person I spoke with was not paying attention to what I was saying, and kept talking to other people while I was in the middle of speaking. When I indicated what insurance I had, they kept insisting I had a different type of insurance, which made no sense whatsoever. It was so bad, the person couldn’t even get my birthdate right and I had to repeat it over and over. I was then told that the supervisor had to look over my information, and then I would get a call back later in the day. Needless to say, I have not heard back. I can’t say how their therapists and doctors are, but I know for sure now that I will NOT be making an...

I grew up going here, and their quality of services started going downhill around 2020. Both my long-term psychiatrist and new therapist had left the company around that time, but I was open to being reassigned to new healthcare professionals because I figured the quality of care would be the same. It wasn’t.

They didn’t reassign me to a new therapist for about 2 years. The last time I tried to contact them to get a new appointment with my psychiatrist (after months of trying to get a hold of them over the phone) and be reassigned to a new therapist, the receptionist literally violated HIPPA by openly discussing personal patient information over the phone. She was also incredibly rude when I tried to express my concerns about wanting...

You literally have to beg for help.. my therapist Daniel hasn't contacted me in 6 weeks until I said I wanted to change my therapist. The supervisor never called to see why I wanted to change or to initiate the change. Daniel then called me when I was busy and I called back to set up an appointment for 2 days straight.. no answer. Then a case manager I was working with was supposed to follow up and never did. Do people need to actually harm themselves before getting someone to care or...