Urban Air Trampoline and Adventure Park — Attraction in Bellingham

Had a birthday party, all was great minus the staff. For context, we had reserved a room for two hours. Party host barely checked in on us throughout party, only when it was time to bring the food. Once 2 hours were over we were notified and started cleaning. Adults were cleaning the room kids were playing outside the room. By no means are we casually hanging out in the room.

All was semi fine until the party host Nate walks in AS WE ARE CLEANING saying, “he let us stay over 35 minutes and he wanted to go home”. Cool…. I work customer service and I’m very understanding but wth? It’s not what you say it’s how you say it. Leading up to Nate’s comment, he was being passive aggressive, we heard him banging on things outside the room when we would make requests earlier throughout the party. Instead of removing the pitchers of drink, he’s pouring multiple juices and consolidating them in one pitcher and just left them for us to drink concoctions like fruit punch mixed with Coca Cola. It was weird and passive aggressive because why not just take them away? Why am I drinking juice concoction unbeknownst to me?

Nate’s comment and actions upset one of my guests and we had to diffuse the situation, I calmly asked Nate to leave the room and to get his manager. We continue to clean and still no manager.

Before we head out I had to hunt down the manager Jaymel. I apologized for my guests outburst and wanted to provide feedback. Jaymel clearly did not care about what I was suggesting so here is this review. Had he cared our at least pretended to (listen or acted like he was listening) I probably would not have left this review but here we are.

In regards to feedback, there should be a protocol in place where parties are notified of the party end time 30 minutes prior so proper clean up can be built in. Are guests even expected to clean up? I wouldn’t know my party host Nate wasn’t the most interactive or informative. We did find him when it was time for us to play dodgeball, he gave me a heads up we only have dodgeball until 545, once 545 hit I cleared my kids out the dodge ball court. If you communicate with me, I’ll follow along and follow the rules no problem, just communicate.

Also there should be more experienced managers on site so when client issues arise, they can be addressed properly. I used to be a customer service manager. The fact that I asked for a manager, saw Nate radio for a manager, and he never came is very upsetting. How do your staff and customers feel supported if managers aren’t responding to help requests? And once I personally sot out the manager (Jaymel), he couldn’t even give good service, he didn’t care. He was not engaged. The excuse for him not coming is that he went to the wrong room…. Okay? He went to room ten we were in nine… I don’t believe he went to the wrong room. I believe he did not want to handle the issue.

Jaymel showed 0 care (let’s be real customer service sucks he could’ve faked it and that would’ve been fine) so here unfortunately is a scathing review. I look forward to connecting with management to provide constructive feedback. Hopeful this can be used as a coaching and development moment to improve and prevent issues that staff and guests may face. I left my contact info on the franchise page and hopefully I will hear back in a...

As a trampoline park connoisseur myself, I was very excited to make my way through this exciting adventure park. Being from the Trampoline Park capital of the world, Louisiana, I was very nervous to migrate to Massachusetts on my trampoline world tour. When I first walked in, I was greeted by smiles and waves, they knew I was here for serious business. The sight of the park made me tingle, the bounciness of the trampolines made my heart beat faster, the way this park made me feel was unimaginable. I paid for my ticket and got my wristband (which was very comfortable, I still havent taken it off yet!), I proceeded to make my way to my first challenge: The Warrior Course, I was nervous, but I knew I had to follow through with this obstacle. I was greeted by a very kind worker named Tim, he could tell that I was a nervous nelly before I even began to swing around. He looked at me and reassured me that everything was going to be okay and that I was perfectly safe, I hesitated first, but I then began to start swinging, I made it halfway through the course, but I ended up taking a dip in the ball pit :(, I failed my challenge, but Tim was there and pulled me right out of the ballpit and told me I was going to get it next time. HE WAS RIGHT! I completed the warrior course with ease on my 2nd try, Tim ran over to me at the end and gave me a high five. I felt so happy. I then went and bounced for a while, which was easy, I showed off my miraculous flipping skills while the other people on the trampolines were shamed in the wrath of my jumping ability. For the final challenge, I made my way up to the scariest part of my adventure: THE ZIPLINE. My god was I shaking in my boots, I was at the start of the zipline, where I was greeted by the best god damn zipline worker ever: Jack. He was there smiling and ready to help me, it took me a while to make my way to the end of the zipline, but I knew I had to do this. Jack told me that I could do this and he was going to make sure I didn't fall and fail my challenge. WHAT. A. GUY. He then gave me a high five as I made my descent to the end of the zipline. I was filled with so much joy at the end, because of the park and the two amazing workers that helped me along my way. I didnt wanna leave! And I haven't, the workers have tried looking for me, but they'll never find me hiding in this ball pit ;). Overall an amazing experience,...

I love this place. I love the zipline it is so much fun. I do wonder what would happen if someone got stuck on it though. I love everything they have. There's always something to do. There's almost never a time that I'm bored there. I like the place, but it's just the people that go there that I don't like. On busy days (typically holidays or the weekends) I wait so long to do the sky rider (zipline), and people keep cutting the line adults cut kids cut etc. Half the time when the lines are really bad there's one staff running sky rider. But majority of the time when it's packed there's 2. The Sky Rider is awesome tho. I did notice something confusing. Some staff let me keep going and going on it, while others only let me go twice, ask me to do something else, then come back and let me go twice and repeat. If you want an insane ride, if the staff let you get a running start, RUN AS FAST AS YOU CAN LIKE YOUR LIFE DEPENDS ON IT, you get some insane swinging on it.

Moving onto the ropes course. The ropes course is very fun, it's not very scary. I do wish it was a little bigger though as it is a little tiny. I do wish that they put different stages on I every few months and rotate them out so that way it is a challenge and can be classified as a different unique experience each visit.

The rock wall is very fun. I just don't like how long the lines can get.

Warrior course is fun.

Trampolines are fun.

Won't talk about arcade because I haven't used it.

I would 100% recommend visiting.

Some things I don't like: I don't like how the time harnessing closes changes. Sometimes it's 7:50, sometimes it's 7:30, sometimes it's 7:40 sometimes it's 7:45. It would just be easier if it was one specific time.

If you're older, once harnessing closes there's not really anything else that id tin but it is still fun.

I recommend coming here.

I recommend coming on weekdays it's normally not busy. You most of the time have the place to yourself.

I come here once a week, or when six flags New England is closed for weather (which sadly is quite often)

10/10.

Out of 5 times of coming I've only had one bad experience.

The staff are always so welcoming and happy to see people and seem like they enjoy what...