SEPHORA — Attraction in Berkeley

What a wonderful store with amazing employees. This Sephora must treat their employees so well. Everyone was such a delight to talk to!! I had Mo help me out with my product selection, who by the way is amazing and showed me multiple things that help me suit my skin tone! I really appreciated that. She sensed how nervous I was and came to help me!

Secondly, one of the ladies checking me out was wonderful made sure the products I had were not displays (I was that customer so sorry) although a simple mistake was made where that one of the products wasn't in my bag, no biggie at all! I came the next day, the lovely girl with red hair and nice berets helped me and just grabbed it right away and said it was put aside. Meaning the cashier caught it and knew I'd be back. Phenomenal customer service! I appreciate every single one of you! From Mo, to the cashier (I am so sorry I don't remember your name you were absolutely amazing though!) and to the lady with the red hair (I am also sorry I don't remember your name you were also amazing)

Thank you all so much! I am a GM at a retail store and it's nice to see another store optimizing its operations and hired clearly amazing people who enjoy their work!

Sending love all...

If i could give them negative stars I would. The technician kept waxing over the same spot on my brow until my skin was sore. She put wax on my eyelids well below my eyebrow. She did this several times. She did not give my eyebrow any shape at all. They look they they haven't been waxed for years. She waxed off almost half of one of my eyebrow. I asked her to stop. I believe she was intentionally trying to hurt me. There is no way to have her fined or jailed and she should be both. I know that Sephora does great work, but these people have only done horrible work on my eyebrows and have done things to damage the skin on my eyelids. I have tried three different technicians and all of them have used the same tactics. They are pretentious stuck up and elitists jerks with no sense of humanity or fairness. Instead of causing me bodily harm you could have made up and excuse to not do my eyebrows. I told the technician that she could have said she didn't want to do my eyebrows instead of hurting me. She could have even said she was sick. But instead like some sadistic lunatic she decides to mess up my eyebrows on purpose....

during the covid-19 crisis, this store is very keen on following social distancing and sanitation guidelines, ensuring all customers sanitize hands, wear masks, and know to social distance before they enter the store.

i've visited this location several times and have mixed experiences each time. depending on who i interact with, service here is either ok, good, or terrible. most of the employees do a fine job of being respectful, but almost half the time i run into someone who is maybe tired but simply doesn't seem to be in the mood to be helpful or attentive at checkout.

that being said, i have had decent experiences with the advisors on the floor and with tricky situations with special promotions, returns, etc. requiring routine escalation at the register.

the store is huge and spacious so it's perfect to browse in, but service doesn't seem to be attentive at this location. emeryville is smaller but i've had somewhat better experience there so far. or just...