Platinum Fades Berwyn Route 66 — Attraction in Berwyn

Son called on a Friday to set an appointment for Saturday they told him he didn't need an appointment and they open at 10am. He gets there at 10 am on Saturday and they tell him there were 3 people ahead of him so my son sits and waits. He waited almost 2 hours and he asks the guy how many people ahead of him and they said they think 2.... they completely went past him and took 2 other people we had a prior engagement so he had to leave. They told him they opened at 10 on Sunday so we drop him of at 9:55am for the guy inside to tell him the barbers won't be I in until after 12 to come back. He comes at 11:55 for them to say they aren't taking walk ins because they are short on staff. This is VERY UNPROFESSIONAL AND DEFINITELY NOT A WAY TO RUN A BUSINESS. If they would have said it from the get go that they were going to be busy and not take any walk ins from the start instead of making him come back and forth it wouldn't be an issue but they obviously have BAD communication skills as this is not the first time we've had issues at this establishment because of lack of knowledge on what the barbers are doing...

Decided to try this place and regret it so much. Eddie cut my hair and really beat me up with the clippers. Had a headache when done. Also cut maybe three pieces from top. Very uneven. He then pulled out a straight razor to line everything up but didn't use any foam or anything. Just dry. Walkrd out with cuts and terrible razor burn all over. Aside from the haircut itself, it was very dirty. They weren't sweeping up hair after each client. And Eddie dropped his clipper guard on the floor and just picked it up, put it on, and continued my haircut without cleaning it off first. The staff are very unprofessional. They were shooting water guns and nerf guns at each other while cutting hair. Over all I left feeling dirty, beat up, and like my skin was on fire from the razor burn....

It is a struggle to find a good barber, my son is extremely picky and I was tired of looking and trying new barbers. I was driving down Ogden and saw the shop and decided to give it a try. The shop was closed but Alberto opened the door and greeted me with a smile and was very helpful. Made an appointment for the next day with Alberto. He was very professional, his attention to detail and patience ensured my son came out looking fresh and the way he wanted. I highly recommend Alberto, you won’t be...