Tony's Fresh Market — Attraction in Berwyn

I recently took my elderly neighbor to Tony's in Berwyn, which is where she purchased some Kemp's 2% milk on March 8th. The milk's expiration date was March 19th, and when she went to use it in her coffee on March 13th, it had already gone bad. She took the empty container, along with her receipt to customer service and only expected a refund for the remaining 1/4 amount that had gone bad. The assistant manager said they could not give my neighbor a refund because she did not leave the sour milk in the container. So I said to the assistant manager, "Just so I can tell my neighbor your policy, if an issue like this happens again, she should leave the product in the container?" and the assistant manager confirmed. When I spoke with the store manager, Marco, he said they do not give refunds on dairy products because they don't know how the product is handled by the customer once it leaves the store, and even if the spoiled product was brought back, they still would not provide a refund. I told the manager that my neighbor puts her milk away as soon as she uses it and doesn't leave it out to which the manager responded, "Well we don't know that". Although my neighbor is on a fixed income, it's not so much about the refund; it's about the principle and taking accountability. The manager said the store is not responsible and we could call Kemp's directly for a resolution. He was not the least bit helpful and was willing to lose a customer for less than one dollar. I would caution anyone about purchasing dairy products from this store as they don't stand behind their products. I've never seen such poor customer service from any store I've ever shopped at. I think Tony's has gotten too big and has forgotten that it's the customers who got them to where...

Tonys is my go to for groceries in the area. Since it moved to the new location in cermak plaza, it has been much easier than the original location in riverside. Some pros, the fruit and vegetables can be very fresh with lots of options. The hot bar right inside the entrance has a lot of options. The international section and Hispanic goods are great. Many options for all your pantry needs. Cons, I wouldn’t eat the meat here. Especially not the stuff that comes from the butcher. Quality is poor and often times the meat section stinks of rotten meat. I avoid it all. Especially since it is mostly “government inspected”. Another note about meat departments, “marinated meat” and sausages made in shop can be a place where butchers can hide the expiring or about to expire meats. Con about the produce section, you really have to inspect the produce especially the berries. There are almost always moldy berries in the containers. A lot the stone fruits like peaches never ripen well and end up dry or moldy before you can eat them. The broccoli pile always seems to have moldy or bad Broccoli. Some of the produce that gets sprayed with water for freshness becomes a soggy mess, especially the green onions.

I order meat online that is frozen and is better quality. Butcher box or wild forks foods in oak park is reasonably priced and far better quality. I save buying certain items like cereal or paper towels, toilet paper elsewhere as it’s usually over priced comparatively.

Service is fine. Usually there are a lot of cashiers but I opt to do self checkout. The baggers at Tony’s put like 1-3 items in each plastic bag which is a waste. But then again, they recently changed over to less sturdy plastic bags. I do fine on my own at...

4.7 STARS ⭐️ 🌟 ⭐️ 🌟 ✨ but there is no option for this

It isn’t perfect- it can be crowded which can make for an unpleasant visit but if you plan ahead and visit at opening or maybe at closing, you won’t run into traffic inside the store!

If you love to cook- this is the place to shop! If you love to try new foods & need specialty items, this place is very likely to have it!

Their ethnic sections are all great but the Latino items & produce are phenomenal and usually well stocked.

Come early if you want to find tortillas because they run out fast (& they are nice and warm early on)

They have all kinds of cheeses and meats and veggies and nuts…. & they have very reasonable prices and great sales!

Because I’m on a budget and am doing an extreme budget challenge… I bought a 25 lb bag of jasmine rice on sale for $24.99, which isn’t bad, but because I signed up for an account & coupons, I ended up getting it for $4.99- you can’t beat that anywhere! I bought a box of 14 delicious mangoes for $3.99 (the smaller yellow ones) The chicken and pork was on sale & I bought 4 boxes of 18 organic eggs at $3.99-

Perfect for me especially when prices everywhere have gone up so much!!!

I’m making all kinds of meals and because of the sales and coupons I found, I’m way under budget at $200- FOR THE WHOLE MONTH!!! That’s for my family of 5 & my kids are grown so they count as adults! With plenty of room to buy some fruits & veggies for each week!

Check it out and plan to...