Firstly, let me say that the museum is gorgeous, amazing and something I think all sports fans in Alabama should see. The collection of memorabilia for each inductee is just incredible. With that said, the "service" - or lack thereof - leaves something to be desire. No. 1, the majority (almost all) of the interactive exhibits either didn't work or weren't turned on. Then, as I went to the gift shop before I was going to leave I wanted to buy a couple of books the lone person working in the museum was nowhere to be found. I stood and waited for 20 minutes and then started looking around and still couldn't find him, so I just left. As I was leaving I noticed him through the glass of the entrance sitting on his phone in an office. I understand COVID has messed everything up and I did go on a random Wednesday at 11:30 and was the only person in there, but at the same time you would think maybe they would want to help out any customers or try to sell something. The three stars is solely for how beautiful the museum is and all the insane memorabilia. Im gonna return at some point after COVID and hopefully the service will be better and the interactive exhibits will work.