I wanted to write about an experience my family and I had a few weeks ago at this restaurant. TLDR; it was one of the most expensive yet truly disappointing dining experiences we've had.

We went to Texas de Brazil to celebrate a birthday and to just have the whole family together. There were eight of us there so at around $50 a person, it was a $450+ dinner. We made a reservation online - there were plenty available for this Sunday night, all the way up to 10PM - so we thought okay awesome, they won't be crowded and we'll get the full experience (it was the first time trying an american/brazilian steakhouse like this for many of us). Our reservation was for 7:30PM.

When we got there, we were seated at the very front of the restaurant. Our server was nice, seemed personable, and asked us if we were there celebrating anything. He also talked about how the dining experience there worked, getting to try all different kinds of meats in various cooking styles with a large salad/sides bar. We were excited to dig in.

As the carvers start to come around, they keep telling us "Oh this is the last of it!" even though we were not the only ones in the restaurant. Last of the flank steak, last of the filet that wasn't cooked until it was nearly black. Those were two of our favorite things that we just got pretty much scraps of. Safe to say at this point, we were all still starving and wanting more food.

One of the carvers comes out to tell us they're very low on meat and that the kitchen was closing - this was 8PM, we had just been seated 30 minutes before. Why would you accept a reservation for 7:30PM if you planned to shut down the kitchen right after?

We asked that exact question to another server - our server was no where to be found - and she had an incredibly horrible attitude with us. She said that they were shutting down the kitchen because there was no 8:30PM reservation. That if there was another party coming in, they'd make more meat to serve them and to serve us. When we asked why this was because we had hardly gotten any food at all, she threw her hands up, rolled her eyes, and said "I'm not y'all's server" and stormed away. Talk about a welcoming environment when, again, we paid so much money to be there. As she's not being helpful at all for us, I see behind her that they're taking down the salad and the side bar. So at this point, there's literally no food left for us to even pick at and it's only 8PM.

Our server finally comes back and we essentially have to beg for more cheese rolls so we can fill up on something. We expressed our disappointment to the server while also understanding it's not necessarily his fault, it's a horrible policy this location or all TDB locations have. Also, remember how he asked if we were celebrating anything? Like, how most places offer up a small dessert or some other gesture to say thanks for coming in? When asked about it, he said "Oh no, we don't do anything on the house."

Later in the week, my mother-in-law reached out to corporate about the situation. She hoped to rightsize the situation so we could try another Texas de Brazil location in good faith and hopefully have a good time. Instead of being helpful, they disregarded her and offered a $20 gift card. There was no real acknowledgment of the situation, apology, gratitude for our patience with what happened, etc. An offer of $20 to make things right on a $450+ dinner is about 4.5%.

We are incredibly disappointed with the experience at the restaurant and how the situation has been handled since then. We'd urge you all not to spend your money celebrating anything at this restaurant.