I would like to share something here, here are a few examples of a business that does well. You sell products at a superior quality, any warranties with the product depending on the price of the item should be met in a timely fashion, and extended warranties should immediately replace defective merchandise. Give discounts on your products, and always put the customer first. Here are a couple of examples of bad business, sell merchandise that is overly priced, sell a warranty that cost more than any other retail store. Put customers on a waiting list when they bring back a defective product, make them wait sometimes a month to replace the defective product. Make your warranty where it's going to take a lot longer to replace an item instead of making it where a replacement should be immediate, and still over charge for the warranty. To sum this up, I'm an example of why places like this should drastically improve their warranty, and return-replacement policy. 1st LG TV, suppose to be 4k HDR, bought a PS4 Pro from GameStop, the PS4 Pro said the TV doesn't support 4k HDR. Didn't get what I actually bought, got a replacement, and TV ghosting developed in the screen after only 11 months. Got another replacement, this one has not given me any problems so far, I'm glad the store manager went out of his way to help me with this, but it took 3 times to get it right. Sometime later on, went back to the store, we got some furniture, and then a Xbox One X. The furniture is fine, but my Xbox One X had issues, no display through the HDMI port, nothing could fix it. 2 weeks later, got a new one, 2 weeks after that, the new one did the same exact thing as the 1st one did that gave me problems. I know some people would ask, what did you do to it, my answer is nothing. I took it out of the box, it was suppose to be bran new, but the damn tape that Microsoft uses to seal the box shut was already cut open. Same thing as the 1st one, but it was a display model, so you mean to tell me that an open box item is worth 800 bucks that cost 500 dollars anywhere else? An open box item is suppose to cost a lot less than a bran new system in that box it came in that has never been opened, AKA, tape not cut or tampered with in any way. I do appreciate what the store manager has done for me, but at this point, when everything is paid off, I'm done, and I don't think I will be coming back in the near future. Oh, and just FYI, because the faulty merchandise, I'm a little paranoid now, so I went to GameStop, and bought a refurbished Xbox One X for 317 dollars, I also bought a extended warranty for 49.99, and that cheap warranty allows me to bring the system back if anything goes wrong with it, and guess what, I get a bran new one within 10 minutes of being...
Read moreMe and my wife have been going here for 4 years. I don't write reviews but some things have to be said. I am not an employee . When I started with them ,Jimmy the sales guy (now the store manager) I told him I'm there to get my credit score up. I couldn't get a cc at that time as my score was 480 due to 2008 Killin us . I'm now at 680 as of this review. They have always explained my finance charge the mark ups and the payment arrangements before I sign the contract. About every 6 months we have them pull up a soft hit to see where are credit score is. To the poster that said they charged 3x as much, this is the cost of them making deals with customers with low credit scores walking out with hundreds if not thousands of dollars worth of merchandise and helping your credit score. AJ is there sales lead now and has never treated us or anyone in the store while we are there badly or been intimidating. The only scenario where these guys and gals have been "intimidating" is when a customer hasn't payed on a bill for weeks if not months. Even when it's been weeks they try to work it out as long as you pick up your phone and talk to them considering they take a hit if they have to come repo it. If you have an issue with there collections person walk in the store and talk to which ever person you feel comfortable with, I have seen that done twice now and it works out for everyone. And yes there have been a couple bad apples in there collections dept but as long as you talk with any of the sales team , then they fix it.
Finally , you know what your getting into before you sign the contract. They help rebuild your credit score and DON'T MISS PAYMENTS. And if you have to , then talk to them, don't keep on swiping reject call when you see there number. Maybe you were sick too many days or your going on vacation whatever is going to short you and you want to skip a payment. Call them or talk to them in person. They always work it out. Oh and don't be a douche.
Oh and I'm the big ass native american CUSTOMER and I come in there every 2 weeks on fridays with my wife if you want any more reviews...
Read moreHorrible place. It's all good in the beginning and their super nice and willing to work with you up until you hit a hardship of any sort, and the first time they are willing to give you a one month extension but after that they no longer care or are nice, they will start calling you non stop from all sorts of different phone numbers, constantly harassing you about making your payments, then they start to make visits to your home but you can consider them trespassing on your property they wont stop until you voluntarily surrender the items you've "rented" from them or they have to get a Replevin order to get their items back and any wrongful repossession by them is actionable in damages awarded to you . I actually spoke with a lawyer and Minnesota law does not technically recognize rent to own as far as furniture or miscellaneous items goes and quite literally according to this lawyer it is illegal that is why there is no rent a centers in Minnesota. They also have nothing but very bad compliments on the BB's website, this place is not worth doing business with or anything like that. I will never recommend anyone to them ever again or ever be customer of them ever again. Its basically highway robbery. A fly by night crooked...
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