Steel Mill Collective — Attraction in Bowling Green

I wish I could give separate ratings for product versus customer service. The clothing is amazing but the service ruined it for me. My daughter and I stopped in for the first time about a month ago. We methodically worked our way from the front door around the store, through the sale area and toward the dressing rooms, our arms full of clothing we were excited to try on. We were abruptly stopped by a young blonde worker who informed us the dressing rooms were locked and she couldn’t open them because it was ten minutes before closing time. Seriously? There was someone still trying clothes in a dressing room, three ladies coming in the front door and not even quite ten minutes til the top of the hour. Plus, you literally watched me gathering clothes and working my way to the dressing room. Why didn’t you tell me sooner?? The worker said ‘well I can hold them for you until tomorrow’. First, I live 100 miles away; and second, I can try them on faster than you can fill out the hold paperwork. I don’t believe I’ve ever had such a negative customer service experience especially when the store itself was...

Just walked into Bowling Green store about 15 minutes before close. Grabbed 2 tops and a pair of sunglasses. Asked to try on and response was “store closes in 5 minutes so dressing rooms are closed”. Guess they don’t need the sales. I hate that because I want to support local business but why do they have to make it so hard to buy something. Happened at 5:55 pm Saturday March 12, 2022. It’s now 6:00. In the time I have written this stinky review I could have tried on and purchased the items I was...

What a fun surprise it was to find this store. Such a fun selection of gifts, clothes, home furnishings and more. This would be the perfect place to pop by and grab a quick gift anyone is sure to love. The staff is knowledgeable and friendly, too! I'll be back...