Batteries Plus — Attraction in Brooklyn Park

Brought in two batteries to be tested and the person helping me was getting the test equipment ready when another employee walked by and said "the first on will be bad and the second needs water, don't even bother testing" They measured 5 volts on the one battery that I had just measured 13 volts on and refused to test it, I went home and measured 13 volts on it and then went to the auto parts store to get it load tested and it tested out fine. I checked the water level on the other battery and it was full, that one also tested fine. The people at this store should maybe start helping customers instead of trying to act like they know everything. I wont even drive in the parking lot of the place any more and I suggest you do the same. You would probably have better luck getting your batteries tested at Chuck E Cheeses! Edit in response to the owner: Safety precautions are understandable but your team did not even look at the batteries before telling me I needed new ones and telling me they were bad without...

The store had the products that I needed and more. My first sales person - Tanes - was very friendly, knowledgeable and helpful. Assuming that the inventory on the shelf was good inventory - he sold me the 2 batteries that I needed. Unfortunately, when I got home my device didn't work with the new battery, so I checked the voltage of the battery and found the battery voltage to be low and had an expiration date that had passed over 16 years ago. I returned the battery and another sales person (not Tanes) gave me a replacement battery that was just as old and he didn't seem to know what an battery expiration date and battery "stock rotation" - was. I told him that I wanted a fresh battery and I think I ended up getting one. The manager of this store needs to put procedures in place to make sure the inventory he has in his store is good and fresh inventory and should check the voltage ("under load") and expiration dates of the batteries before he sells them...

I would leave a negative star review if possible. My wife comes to the store, tells them she has a bad battery. She buys it and advise the them she needs it changed for her as it says we in stall battery's right on the window. It negative sub artic temperature out side. What is she meet with ohhhhh ummmm we don't change the battery to that car... now I called 3 outher stores yes thay do. But ok even if thay don't then thay should have said iam sorry we can't do that for you. Would you like a full refund?so that you can go somewhere that thay can help you with that. Save your self the hassle and the disappointment fleet farm is right up the road an Maynard is in the parking lot. Get your self some real customer service not...