Hooks Fish And Chips — Restaurant in Brooklyn Park

I’m a bit baffled by the 5 star reviews. I had the large catfish dinner. The catfish certainly seemed like swai. If you’ve had regular catfish, you know the difference.

I ordered at the counter last of a party of three, but I received my food first after an exceedingly long wait with 3 other customers in the store (~30 minutes). The first order came last. Everything was roughly the same as far as order contents. I think they lost the order of the first order in my party. It came out in about 40 minutes.

The fries were great. The catfish not so much. The filet tasted like it had freezer burn. It was textureless mush. When I got back to work, I felt ill. I’m pretty sure this was from the catfish or the room temperature, runny tartar sauce packets they gave me. Oh, the condiments are also handed out exceedingly sparingly. I was given two packets of ketchup for a massive plate of food. I had to go to the counter three times before they gave me an adequate 6-7 packets.

Tl;dr do not go here. Slow service. Mushy fish. Bad tartar sauce.

Edit: (reply to the owner’s response): I specifically asked at the counter if the fish was swai, and the cashier didn’t know. I wrongly assumed it wasn’t upon order as most establishments do notify the customer of such.

The orders were received in reverse order. The first two orders in my party were the exact same thing, but the second order number was called first causing the first order to be delayed to ~30+ minutes.

Honestly, the worst part of the response is that it feels like I’m being accused of lying.

The worst part of the food experience was definitely the tartar sauce. It was room temp, and watery. I’m fairly sure it made me sick. I would strongly recommend refrigerating your...

Hooks. While not being inside the building yet, you could literally smell the air and it makes your mouth water. While going in the building, the smell gets stronger and stronger that you can’t resist anymore. The first thing you see is the people working and welcoming you into the building. The place is very clean and has a get layout. The cashier was super duper nice. I told them it was my first time and they guided me what’s good asking what you are feeling today, how hungry are you and starts recommending what to try out. I got the cod, shrimp, and fries combo. The food wasn’t very expensive. While tasting the food, my eyes started to tear up because it was super good and the fish 😩 THE FISH MELTS IN YOUR MOUTH. Super moist and juicy. No hardness or dryness at all. It was very fresh and very flavorful. Not too salty at all. The shrimp was the same thing. The fries were super crispy and fresh. The seasoning of the fries got me on the ground. It’s super nice to pair some tater and bbq sauces with the combo. I Also got some desserts and the lemon cake hit the spot with the sweetness and the sourness. The cake was not overpowering sweet but like an Asian cake sweet. The lemon popping out was super good. The other cakes I got were the German cake which I like but it was like a standard cake but not too sweet which I like and a cheesecake which the presentation look nice and it’s delicious. Overall this place got my 10/10. Try it and you will be having that...

i ordered on their website around 7:45pm right before my 30 min lunch break which starts at 8:00pm. which i thought would be plenty of time for my food to be ready since it mentions that it’ll be ready in 15 mins. I arrived approximately around 8:05pm for the cashier to tell me that my food would be ready in 4 minutes and to be patient. i waited for 4 to 5 mins and my food was still not finished. to add on, there were 2-3 people that were walk ins that were already there and i know for a fact they ordered after me but got their food before i did, even though i ordered earlier online. anyways as time passed my food didn’t come out until 18 mins after i arrived and i didn’t even have time to eat for my lunch break. i was irritated and frustrated on how online orders are not a priority here and especially that i ordered 20 mins before. Don’t get me wrong the food is tasty but the service is slow. i wouldn’t recommend this place if you’re in a hurry cuz they won’t care or make your...