Vintage King Los Angeles — Attraction in Burbank

I've dealt with a lot of pro audio dealers over the years. I've had a few experiences with my "go to" venders in the past that put me and my business in very bad situations, or left me feeling like no one cared about my business at all. Vintage King miraculously saved the day each time.

The first time my usual shop was putting in a special order with a company in Germany and I had sessions booked shortly after the expected delivery date (and being a nascent studio, my gear selection was minimal at that time, so I needed everything I had). As the date was approaching the vender suddenly went dark and after MANY calls and emails I finally got lucky and got someone on the phone. They told me the order somehow never was placed on their end and there was nothing they could do to help me in time for my session! My next call was to Vintage King. Expecting a similar answer from them, I called anyway just in case they had something in stock. They didn't. But they somehow did manage to get the equipment I needed from Germany all the way to LA, and then to Boston in time for my session! I still can't believe it.

I have a few more less dramatic situations that made other venders look less than ideal, and once again Vintage King proved why they are the king of customer service. The first time was no accident. To me their name is more like a well earned title. The only reason I had a few other bad experiences with other shops after VK saved the day was that I ended up getting out of the recording business for about 6 years. I had a few small interactions with a local place (trying to support my neighbors), and another pro audio place that had something in stock that I was looking for. Not a mistake I will make again.

Now building up my home rig for personal use, I had an issue with a demo unit I bought from VK. One phone call and I had an email with the return label. I shipped it back the next day and they immediately send the replacement... NEW! I then had big issues with the delivery (to say the least). I called up my rep Bret and he was already on top of it. He had some info that I didn't which he emailed over before I could even ask. Shortly after that I got a phone call from the delivery driver who then left the package. Bret called 30 SECONDS LATER to let me know he just received the notice of delivery and to let him know if there was any issue. Good luck getting that service ANYWHERE else. Thanks to Bret and everyone else at VK! Call Bret for your new gear, you will be...

When I first reached out to VKLA to provide the necessary equipment for the feature I am scoring, I had already been through every major pro audio distributor. I needed a one-stop-shop for everything and I wasn't finding a single who could deliver all of my needs. Then I met Troy... With an unparalleled knowledge of software/hardware and beyond exceptional customer service, Troy worked with me over the course of 3 months in order to deliver exactly what I needed. The people at VK are absurdly competent and friendly. Nowhere else can you bring a micro/major budget and make it work to the level these guys can offer. If you are still happy shopping at GC or the likes, please look elsewhere as they are not a low-end corporate chain. They also special order whatever you like. Wether it is the latest SSL or Neve console, or a vintage Fairchild compressor, Troy and the gang have got you covered. Troy and VKLA have my...

Vintage king charged me for 2nd-day delivery but, was not delivered as paid. I reached out to them instead of refunding the money for 2nd-day delivery they refused. Then emailed me to say because it was ordered on a Friday the shipping was correct. The fact that this incorrect and you’re making an excuse to keep my money is unacceptable. The order was done on Thursday and not Friday. I'll never go business with them again. The money is no longer the issue. The idea of not displaying integrity speaks volumes. The idea of lying about an order for the money leaves...