World Famous 4x4 — Attraction in Burbank

If you have a problem with your vehicle and want it solved, this isn't the place to take it. If you want to know most of the possible culprits they will run them down to you, but keep in mind if your problem doesn't go away after all their recommendations / work they will hand over your vehicle and tell you its fixed, done and better, but "( your problem) is still there." Now if you want someone to install new parts on your vehicle then you came to the right place, but If you NEED to order parts, prepare to wait lengthy wait times. Suppliers are backed up. If you cant wait weeks or months then this isn't the place for you. If you are not ready to spend double the cost in labor hours then this isn't the place for you. By the way labor is $135 per hour and depending on the work you might need 2 of something and that might be 8 hours labor "each side" (Left and right or front and rear) Not that it takes that long either, but that's what they will charge. Plus tax and parts cost. Also, dont expect to get unused hours of labor knocked off the final bill, you wont. Whatever they quote you expect to get charged for something that wasn't in the original quote. Not saying they are ripping you just saying they might find something else you didn't know was also worn or need fixing. Which probably will. If you need your vehicle back soon this isn't the place for you. Your vehicle will sit there at least 4x as long as the time they put their hands on it. They have a lot of people who's parts have shown up and have been waiting longer than you and they get priority. So dont be in a hurry, get a rental car and expect to have it for weeks. If you expect them to get to your vehicle on Friday, Saturday, Sunday, or Monday dont. They are not open and like their long weekends. If you expect them to work on your vehicle before 10 am or after 4pm dont. They wont be in. (unless your picking up if course) They are part timers. If you are getting work gone and you call for an update or to check the status, they will gladly answer the phone with an upbeat tone and animated greeting, but as soon as you identify yourself expect them to lose the tone. Don't worry it's not because they dont like you, its because they are really just not as happy as they pretend to be when they first answer the phone. After the thousands of dollars you will spend, expect you may still have to comeback for a follow up, because they may not finish everything the 1st time, they may outsource some job to another company, or they just didn't get around to it. Finally, you will walk away with a World Famous 4x4 t- shirt that you will cherish like it cost you $4,300.00 because you may not notice the difference in your vehicles performance, handling, or quality and all you have to show for it is this cool t-shirt. In the end as you scratch your head wondering what else you have to do to solve your problem you will be able look at the parts they put on and say "well... I know it's...

I can't say enough complimentary things about World Famous 4x4 - both the excellent service and the wonderful folks who work there!

Two months into owning my 2018 Jeep Wrangler - which I had purchased from a used car dealer down in Fullerton - I finally acknowledged that I was not imagining its squirrelly steering and highway death wobble. Not fun. I didn't trust the dealer to fix it (they were the ones who had done the lift, etc.), so I went looking for expert help. And, boy, did I find it at World Famous 4x4.

My whole experience has been absolutely top notch, starting with the very professional and helpful initial phone consultation. When I dropped off the Jeep, I received a warm welcome and patient, undivided attention. It was obvious that they know their business - they zeroed in on the issues immediately, explaining what was causing the problems and showing me exactly what they recommended to correct the mistakes that had been made when the car was altered. I felt respected, heard, and cared for, and they made sure every question and concern was addressed before I left the car.

Shortly afterward, I received a detailed email quote for the work, along with a follow-up phone call to offer explanations for each aspect of the overall job and to answer any additional questions. The price for the work was reasonable and transparent, with price-level options explained clearly and logically.

During the few days they had the Jeep, I received status phone calls with updates and a projection for the completion date when I could plan to pick it up. When I arrived to get the car, I was shown exactly what was done, and we took a short drive so I could feel the handling improvements and make sure I was completely satisfied. The change in the handling of the car was fantastic - like night and day - and I now have absolute confidence in the vehicle. (No more unexpected lurching, stomach-dropping sways, or sweaty palms - yay!)

Along the way, EVERY SINGLE PERSON I interacted with (Henrik! Harry! Natalie!) was friendly, welcoming, extremely knowledgeable, and professional. I now have a "home" for my big-girl Jeep - one in which I have complete confidence. That's a great feeling.

Bottom line: World Famous 4x4 is a model for how to run a stellar business, and I can't recommend them highly enough. Many thanks and see...

World Famous 4X4 and their staff are the real deal. If you're nervous about dropping coin on your vehicle, fear no more with this team. Henrick, Harry, Cody, even Sierra their receptionist, are all excellent people, who will not be happy until you are 100% satisfied with the work they've done. And it is high quality work. I wanted to add protection to my new 2020 Jeep Grand Cherokee Trailhawk Hemi. I ordered a sump skid plate, transmission skid plate, front axle skid plate, rear bumper guard, rear corner guards, and a lower front guard with ACC protection from Chief Products in Australia. I also ordered a hidden winch mount (for my Warn 10s Platinum) and a full roof rack system, also from Chief. It took them no more than a couple of days during their very busy schedule to get me armored up. I had a couple of issues with rattling on the rear corner mounts, and even though it was Jeep's fault (I ended up having to go to the dealership to have them straighten the crooked exhaust tip from the factory), the team at World Famous insisted I bring my Jeep back in at least a few times (no charge) to see if they could help me out with a factory problem. I couldn't be happier with the work, the care involved, or the customer service and satisfaction they provided. After my experience, I couldn't imagine trusting my Jeep with...