Its2Cool — Attraction in Canton

If I could give a zero star review of this place, I would. I attended a sweet sixteen birthday party here a little over a week ago. Midway through the event, the owner or someone who works at the place forced the DJ to cut the music off by shutting off the power, he then proceeded to turn the overhead lights on DURING the birthday girl's dance with her father!! After he turned the lights on, he pranced around in front of the guests chanting something about "no payment, no party." Why would he conduct himself this way? If he had issues with the client, he should have taken her aside and expressed privately, or raised the issue ahead of time!!! Not in front of seventy plus guests!! It was outrageous!! He even prevented the contracted 3rd-Party Photographer from taking photographs in the photo booth when there was a long line for photos!

I was infuriated and embarrassed for the family! I then overheard him making negative comments about the CLIENT to a GUEST!! Plus, he provided confidential information to multiple GUESTS about the CLIENT!! I was appalled by the lack of professionalism and the truly shoddy customer services displayed by the owner and his staff. I would steer clear of this place if I were you. I have planned many events both in my professional and personal life. I have NEVER experienced such terrible service. I would not use his services if his was the last event facility on earth!!

UPDATE: In response to the owners response - I don't appreciate your accusation that I made stuff up. I presented exactly what I and many other people witnessed. I was certainly not the only person who heard you yelling about non-payment, and YES the lights were turned on when the birthday girl was dancing with her parents. You are not the only one...

I’ve referred family members & friends here and had two events here this year for the month of July. My sons 6th bday party they had a attendee cap and because of that I rented out a game truck so the attendee cap will not go over as the amount of people will not be in the venue at the same time. Only time was when happy birthday was sang. I was charged a extra $50 per 10ppl for this and that’s not even on the contract regarding a extra fee for extra people she stated there was a extra 40 people after the party so that was a extra $200. Once that happen I wish I could’ve canceled the party I had booked for my niece for the end of the month but that would’ve been a $1000 deposit lost. Party went well but the 1 of the bathrooms on the big side ceiling was leaking it was raining that day so i am not sure if it was because of the rain. After the party there was food particulars such as rice was on the floor the staff stated we must clean that or would loose our deposit must I add they have carpet and the staff broke the vacuum so we were forced to sweep the rice off the floor. Imagine being tired from throwing a 130ppl plus christening party and having to sweep the carpet floor after. Just ridiculous! Makes sense this is the only venue available for last...

I had my Daughter’s Sweet 16 party at It’s Too Cool in Canton MA. I worked mostly with Lisa who always made great suggestions and recommendations. I also met the Owner Mike on the phone after booking the date. Mike was very stern to tell us the way it must be having a sweet 16 party at his place. All I can say is “listen to everything he has to say because he knows!” We were thinking at one time to have it catered and to get a lot of food. Mike told us that the kids will not eat, all they wan to do is dance. He couldn’t been more right. He saved us a lot of money so we just ordered pizzas. We assume 2 slices per person so we got 20 pizza’s. We went home with 12 pizzas as the kids didn’t eat much at all. We also bought peanuts, chex mix and pretzels which very little was eaton. Probably most by me. Lol Mike also told us to get plenty of water which we got 250 small bottles and all were gone by the end of the night. The entire staff was very pleasant to work with and their goal was to make sure we were happy. After the event was over I got a phone call from Lisa and Mike to make sure we were 100% satisfied. WOW!!! That’s a business who cares. I hope we can have another event at It’s Too Cool in Canton in the future. I can’t recommend...