H.R.'s Flowers & Gifts — Attraction in Canyon

Unfortunately my experience with H & R flowers was a very unpleasant, unprofessional experience.

I purchased a bouquet of balloons for my granddaughter. I'm from another state, so I google closet flower shop to my granddaughter house. Man who answered phone was pleasant enough when taking my order, and said they would be delivered early afternoon. He sent a pic through text of a few stuffed animals that I could choose from , and said they would be delivered early afternoon. I gave him cc information, and Sons number. After I got off the phone, I called my DNL and asked if she was going to be home early afternoon she said yes, I'm on my way home now. Flower shop made the bouquet early morning and delivered while she was headed to her house (early morning, not early afternoon) so she missed delivery.

Then came the rudness. I text the number Flower shop sent me pic of stuffed animal , and asked what time they're going to redeliver bouquet balloon, man at flower shop responded by text , when parents call for redelivery. I said they called, and left a message, he said not on this phone he texted. I said, I gave them the number you texted me from.

He went off and, said stop giving everyone my personal phone number, all business has to be conducted from business number!!!!

I had no idea the number he was texting from wasn't his business number. Assumed it was because he text me pictures.

My son and DNL called, he was rude and very unprofessional to both of them. He yelled at both of them., "Stop calling his phone". My son and his wife had no idea what was going on, as I was the one who gave them the number we were conducting business throughout the day through text. They also said the delivery driver was just as rude !!!

As a business owner myself I would never treat a paying customer the way this man treated my family. Never use the shop again!!!! I GIVE HIM A BIG FAT ZERO FOR CUSTOMER...

This isn’t my first time ordering from this flower shop. I made a big mistake and ordered flowers for my wife and accidentally ordered them for the day after my anniversary, and when I called, even at the end of the day, they were able to fix it and get it to my wife last minute. They went above and beyond without hesitation and made it happen. They saved my butt! This is why I do not order from big-name places and flower shops that charge more. I love buying locally because they care and not to mention the flowers were stunning and my wife loved the flowers, bear, and the chocolates that came! Honestly, I would give them 100 stars if I could. Every time we get an order from them, the flowers, gifts, and delivery are top-notch. They have made every special moment in life a little sweeter due to their service and...

We ordered a funeral service spray for our friend’s father that passed and we spent $300 on the arrangement. We asked if we could have a photo of the arrangement to show the folks that contributed what the arrangement looked like, and we were met with a rude response that ‘they don’t do that.’ Sure, if that’s your policy, then we understand, but the way the response came across could’ve been nicer.

Customer service is important if you’re trying to keep new customers. We will purchase from another...