Staples — Attraction in Carlsbad

I came in here last month for the first and last time. I was grabbing some office supplies I needed, they were at great qualities, great prices, check out was quick and painless, but I did not like the customer service at all. The only professional person who actually cared was a lady who doesn't work for Staples. She worked for the printer company ( HQ? or HD? ) and helped me more than the employees here did. I had a very confusing and unpleasant situation with the workers here. A man who cashiered here was very apathetic and lazy to "help" me find what I was looking for. He looked and acted like a zombie who had no sleep for years, which I guess was appropriate since it was October. (Halloween spirit even though there were no Halloween decorations?)... Anyways with the least amount of effort, he goes "you see it is over there near that thing" or something along those indirect choice of words he managed to mumble. It also did not help when I even heard a girl in the back laugh when I was trying to figure out what he meant. So instead of helping out customers they entertain themselves by laughing at us. That was my first impression of this Staples and these two people who represent this store poorly. He reluctantly sighs and says under his breath, "never mind I will just show you". She laughs even more when he gets out of this employee only area to show me. It was not funny, I did not find this situation amusing nor impressive at all. In fact, it was very unprofessional and rude of them to mock me and expect me to know what they meant with their horrible directions; as if I had a map of the store in my brain. Like I said, first and final time I am ever coming to this store. Very poor...

I went to Staples to laminate pictures I bought on a recent trip, since I planned to use them as placemats. The individual in the printing department expressed a possibly of bubbles in the laminating process, I informed her I had laminated larger pictures at other Staples and there were no problems with bubbling. She offered to run one of the place mates as a trial. I agreed and asked her to trim the edges down to smaller size. Once the picture was completed she informed me there was a $3.00 charge for each cut (total 4 cuts). She did not inform me there would be a $3 dollar charge for each cut prior to the process, which I assumed would be done at no charge. The picture came back looking great with no bubbles, However, I had just spent $12.00 just on cutting charges which did not even include the price of laminating the picture. I have laminated my SS card, and other items, with no extra charge. To get the rest of the pictures cut , it would cost another $12.00 dollars a picture. Needless to say, I left without laminating the rest of my pictures. I am extremely dissatisfied with the level of professionalism and service...

I purchased a Zoom cable modem from Staples for a new vacation rental property. I installed the modem and it appeared to work fine. I had my first renters in the condo and they called and complained that the cable wasn't working. After they left I called the cable company. They came out and determined that the Zoom modem was the problem. They replaced it with a Motorola and it now works fine. The cable installer told me that they see a lot of problems with the Zoom modem and that it is not a good brand. he was very surprised when I told him I paid $90 for it. The Motorola that he gave me was only $80. I took the Zoom back to Staples and told the store manager that the product was defective. She told me that I could not return it because it was beyond the 14 day return period for all technology products. I insisted that the problem was that the product that they are selling is inferior. She told me I would need to contact the manufacturer. Obviously, I didn't want a replacement. I eventually got my money back but I won't be buying anything other than paper from...