The delivery guy admitted he couldn't set up the washer/dryer because he didn't have the right power cords. When asked if there were vents or hoses they just kind of hung their heads and didn't say anything.
I called James and asked about the hoses, vents, power cords since they weren't supplied. He stated the machines don't come with those because they're used. I advised him he didn't advise me of this when I was buying them. He said he would try to find what he could for me and agreed to let me pick them up that following Saturday (6/29/19). I received a dryer vent and hose. I told him that I was very disappointed and he mislead in selling these machines. He said he forgot as he does this every day and runs the business alone. He tried to put it on me saying I didn't ask. I told him "how am I supposed to know you don't? You're the one selling these and you know what comes with or without them." When asked all of what the "30 day warranty included and if he would update the warranty start date and to get it in writing" he said "I can't put it in writing. We only have the 30 day but I honor a 60 day warranty. If something goes wrong in 60 days we will honor the repair warranty that is for repairs only. We don't do refunds, all sales are final" I went to my local hardware store and bought a power cord for the dryer. I got home set everything up. I used the washer which sounded like a seagull squawking. I tried using the dryer, no luck. Deader than a dirt even after switching the electrical panel on/off.
I called and spoke again to James, asking once again if the machines are tested before being put on the floor. He confirmed yes. When I started telling him what was happening he handed the phone over to one of the shop guys that works on the machines. I explained the problem with the machines. He said I could bring the dryer to the shop or he could come out and take a look at it. We agreed that the tech would come take a look at the dryer. When he arrived, I had him look at the washer and dryer. He told me the dryer would have to be taken back to the shop for repair and washer could be fixed or upgraded to a different washer (which is what the tech would have personally done because the washer was basically shot) I told him we would discuss it and let him know. The more I thought about this, the more upset I got. I called James and told him what the tech told me. I asked him what would the upgrade be because theyr'e all used washing machines. I couldn't use the dryer as it needs fixed. If these "machines are tested before being put on the floor, why am I having issues every day and always on the phone and dealing with you for one thing and another?" James began stating someone forgot to turn a switch on the dryer after testing it and placing it back on the floor which is why the dryer doesn't work. He didn't say anything about the washer and my inquiry to upgrade. He apologized, "all I can say is sorry." I told him that wasn't good enough and told him I'm ready to return the machines for a full refund with all the issues I have had the last 2 weeks and not being able to use the machines without issues.When asked if he could assist with getting manpower to help load the machines or pick them up he told me he couldn't put more money into them. I arrive 7/3/2019 to return the machines and at 0803 James and a group of workers are sitting around a table. I told them I was here to return the machines. He asked if I got a text message saying they would pick them up Friday. I said it was too late as the machines are here along with my receipt. He asked if they could finish up their bible study. I said 2 minutes, I have to be to work!. As they got up, one of the workers stated "it is important, it's bible study" (side note: as if me getting to work on time isn't?! I'm a customer. Your hours are 0800-5pm. Do your bible study before/after hours and not during customer time!) I'm happy to say I was actually given a full refund and happy to say I'LL NEVER RETURN OR...
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