Bella Rose Estate — Attraction in Chandler

What a tragedy.

I'm getting married. To all my fellow bride-to-be's, may God not put you through what I just went through with Bella Rose Estate.

Let me start off by saying, this was my dream wedding location. Everything was perfect; I fell in love with it as soon as I saw it.

I called right away and had a lovely one hour discussion with Chad, one of the owners. I explained this would be a unique type of wedding, as we are Middle Eastern and have different customs and traditions in our events. He was very excited to work with me, and I was even more excited by how smooth this was all turning out to be.

We talked cost over the phone. He explained the two different packages - one is an all-inclusive package and one is a DIY package for brides who have to alter certain parts of their wedding due to culture, cost, whatever the reason. You basically rent out the venue, and the rest is yours to play with.

I knew I would most likely have to go with the DIY package due to our differences in culture (cuisine, decor, entertainment, etc.) and this didn't seem to be a problem. I explained the wedding would be 300+ and he mentioned the max capacity would be 300 guests, for $xyz. Perfect, I thought. I made an appointment to see the venue the very same day.

I arrived and he was there to greet me, and showed me a grand tour of the establishment. I was even more in love. My heart was set - this is where I'm going to get married. After viewing everything, we sat down to discuss the terms.

After bringing the cost sheet and other material, I saw the same price he had given me earlier for a guest count of 150 guests. Curious, I asked him how it can be the same price for 150 and 300... to which he explained, "no, for each additional guest above 150, there is a charge of $x per person." Calmly (but panicking on the inside), and without accusing him of misleading me, I asked if the $x per person can be waived. He said he would go inside and discuss with his wife, and would be back shortly. Mind you, the cost difference was HUGE.

It all went downhill from there.

After discussing with his wife, they would not waive the $x fee per person. So, I had to remind him that the cost he gave me over the phone is the cost he is showing me for 150 people... even though he was giving me that same cost for 300 people. In what seemed like a horribly scripted part of a movie... he replied, "I know. I forgot about the extra charge."

At that point, I found myself pleading with him. I told him I was 1.)in love with the venue, 2.) drove an hour to meet with him, 3.) had my heart set on this place, 4.) told that 300 people would be $x cost, and 5.) this was not good business ethics. If you tell a bride a price - that's the price you stick to. No excuses... especially not, "I forgot."

Even though he was in the wrong for misleading me and giving me false information, he would not correct it. They dismissed me without any apology and I left heartbroken.

I would never, ever recommend this place to anyone. Some people might say... well, just pay the difference if you really love it. But, it's a matter of principle. If you tell a bride-to-be a certain price for the number of guests at her wedding, you can't come back and say "I forgot to tell you..." without correcting YOUR mistake.

I'm back on the hunt for another venue and I honestly wish I never saw this place...

The venue was nice, but the staff was incredibly sub-par. One employee, Mark, was extremely rude. At the end of the night, he closed the gate prematurely, leaving half of the wedding guests inside the venue, and half outside. His tone and overall demeanor indicated that he was more than ready to go home, and he was growing increasingly impatient with the wedding guests. When anyone attempted to go inside to find their respective parties, Mark, got VERY rude exclaiming “No one is coming back in. They have another way out, and they already know.” I explained that my niece just ran inside to use the restroom, and I just wanted to stay with her since we were both in from out of town, and we were staying together. Before I could even say “My niece is...” he again, louder exclaimed “NO ONE is coming back in”. A little annoyed at being cut off mid-sentence, and his apparent lack of accommodation “I stated, “GEE, thanks!” He then snapped “Yeah, go have another drink.”, as he was walking away. I was sober, and it was 100% unprofessional. Even if I was drinking alcohol at the wedding, I would not appreciate someone talking to me in this manner when I was just trying to look after my younger niece. I will not be recommending this venue whatsoever, and highly recommend reconsidering Mark and several others as employees. I should also state that I attempted to address the issue with the DJ, Chris Birkett, when he overheard the situation. I asked if he was the manager, and he let me know that he was not, but he stated the he has been an employee at Belle Rose for 15 years, and he knows the owner personally. He said he would have the owner call me, which was perfectly acceptable. However, as a point of reference, I asked for his name. He absolutely refused to give it to me. Luckily, another employee felt bad that I was publiclly embarrassed by Marks comment, and gave me Chris’s and...

I'd like to start this review by saying that Chad and Leslie made our wedding day AMAZING! We were married on New Years Eve which wound up being a very cold and rainy day. Chad and Leslie were so accommodating in flowing with last minute changes we didn't know about, changes in the weather and timeline and were constantly with us all night to oversee every detail. We had very specific arrangements for the reception hall seating and favors and they saw that every detail was perfect!

My wife and I have been planning our wedding for New Year's Eve since January 2014. After visiting many venues and looking at package prices and everything that was offered we were extremely excited to find the Bella Rose Estate. The venue is amazing! "A photographers dream" said our photographer. The fountains, arches and lighting set such a romantic scene! I loved the flow of the estate. From the ceremony area to the cocktail hour to the reception hall it's all very elegant.

The preferred vendors that we had with our package were great! We were so happy with all the professionals that came together to make our wedding memorable for us and for all our guests! The cake, the caterer, the DJ, the florist, the bartender...When you look at packages from other venues and compare what is included and the quality provided the Bella Rose beats out everyone we looked at.

My wife and I are so thankful to Chad and Leslie for going above and beyond for us on a holiday to make our wedding the most special day of our lives so far! It was...