The Parlay Kitchen + Cocktails — Restaurant in Chandler

The Place looked pretty nice and decided to try it as we were in the area and hungry.

Didn't realize I would be waiting almost an hour for my food and for it to be brought out cold.

When my wife and I came, we were greeted by the manager and several people walking by saying "we'll be right with you"

Ok fair enough, happens. But should have been a red flag that service assumes someone else is taking care of it.

Eventually seated, and server came by to get water order quickly.

Ok so far, got waters within 10 mins of sitting down.

30 mins go by before server came back to take food order. Ordered Greek nachos (with chicken), and pretzels.

Between that and when our food finally came, I witnessed the manager walk by several times without even bothering to check if we're good, server walked by many times and took orders for other people and brought them drinks both alcoholic and non-alcoholic pronto.

Eventually after being there for almost 50 mins total, food runner finally brought our food, cold and stale. Greek nachos didn't have the chicken on it and chips tasted like stale store bought chips, pretzels were tiny and cheese was luke warm. Evident that food was ready quickly and no one even bothered to bring the food. Likely situation mentioned earlier, everyone assuming someone else is taking care of it.

Had to go find the server and ask for the check. Check brought and charge for chicken on nachos was still there (no chicken on nachos brought out)

Had to go flag him down again and get that taken off.

Server disappeared and went to go ring up checks for people at the bar.

Saw him walk by and heard him say "oh shoot" as he noticed we still didn't have the corrected check (once again forgot about us)

Eventually brought us the check.

Even after realizing how bad our service was, manager never once came by to apologize or ask how things could be made right. I don't expect full meals comped and never would ask. I just want people to know this is likely the service you'll get here. I saw people arrive after us, get their food, pay and leave within the timeframe I was there and waiting for my food.

My wife and I are very patient, but several times we almost got up and left before our food arrived. Looking back, we should have just left and gone...

We don't even live in Chandler, but now I'm going to have to commute out here for dinner more often. This was one of the best dining experiences I have had in a while. The vibe was soft lighting, casual, but still could be a special occasion spot. We were after classic fare tonight, and the food was done so well that I thought about going to the kitchen to thank the team in there!! . We had the spinach artichoke dip, which had very nice size artichokes, and just the right about of cheese; which is refreshing because most places just use the leaves. No disrespect to chips, but the bread they served it with was so perfect. We each got a drink. Mine was a berry basil smash, and my husband got a moose drool beer, that even I--a beer hater, thought was outstanding. . My husband got their bacon jam and egg burger, and I stuck with the old fashioned style with bacon and American cheese, served medium, and it was actually medium! Sure, your thinking "yeah yeah, another burger," but no, it was outstanding. They mix brisket with their grind, and it was a show stopper. They pair it with my favorite type of fry, the double fried beer batter style. Also, im a ranch snob, I judge places on their ranch; and I barely got a drop on my fries, and dove in after that. In my opinion if a restaurant nails their simplest dish this perfectly, the rest of the entrees are probably standing ovation worthy. Also, the bill didn't make me want to cry at the end, which if you've been out to eat lately, you know what I mean. . The staff. Well, our server was just the sweetest, so efficent/fast, and did such a great job! As a note: I used to work in restaurants and I can say, seeing the manager, especially on a slow night, out with the team on the floor keeping plates cleared and helping the staff, was so refreshing to see. He literally took the dishes out of her hands, so she could stand their and speak to is without distraction. . I'm sure the scottsdale location is great too, but I think we will be making more stops at this chill chandler spot. Also, it's on price and the San tan 202, so convenient, and no fighting for parking. If your not going here, you are seriously...

I am not sure what has happened to this place. It use to be so good and the last couple times have been not to standard. Lat night however was the worst experience I have ever had. Made a reservation (a Tuesday) for my sisters bday. We were sat promptly yay! It was 10 mins before anyone came to take our drink order. When our waitress arrived she was a lovely girl. She stated it was her 3rd day so she was new. No big deal, we have all been there and as a person who has worked in the food industry and I currently work in customer service, I get it. I was however VERY suprised, she did not have help or another server/manager helping as we did have a table of 6. We place our drink order, a an appetizer and started celebrating. Got everything in a fine manner. Next we placed a second drink order and some more apps as everyone arrived. The drinks took like 20 mims to come. She apologized and said the bar was backed up for training. Okay, no big deal. Placed our dinner orders. Eventually the second dri KS came and she said we would get an extra one. We did not. We waited for 40 mins before our food came. Never got appetizers. We explained this and they said they would get them to us. Half the food was sent back for being not hot at all. The owner FINALLY came over grabbed the plates and took them back. We asked about the apps that never came he said ok. We still never got them. Food came back hot we continued on. The owner was always hovering but not saying anything or helping this poor girl. We did cake, sang and did presents. Then the bills came. The came back 3 times wrong, we asked the owner directly to please help her. Nothing. This girl was broken. Finally the manager just said go. I gave this girl a hug and said it will get better. The service horrible because there was no support for a waitress 3 days in!!! I will not ever be back. As someone who has been in management for many mnay years, this is unacceptable. My heart truly went out to her. She was thrown to the wolves and it was hard to watch. The fact we asked the owner MULTIPLE times to help her and nothing was done... that...