Mattress Warehouse of Chapel Hill — Attraction in Chapel Hill

I purchased an adjustable bed and mattress at the Chapel Hill store. I knew I was paying considerably more than purchasing online, but thought the service would be worth it. The sales person seemed knowledgeable. After I received the bed, I realized the bed was not blue tooth enabled, so I called the store to order a second remote (in case the one remote the bed came with broke or was lost). The store employees told me they could not order another remote and referred me to the adjustable bed company. The bed company referred me to the manufacturer. The manufacturer told me the remote (manufactured in China) was on at least a 2 month backorder. I asked Mattress Warehouse about their adjustable bed return policy and they said they do not accept adjustable bed returns. Next time, I'll skip going to a retailer and just buy online. The return policies are superior and the replacement parts are likely easier to get. Mattress Warehouse employees were responsive, but not effective. Since Mattress Factory's effective service is poor, might as well just buy online - less expensive and better...

Chris was most helpful in providing the proper information for a mattress and pillows to meet the combined needs of my husband and myself. He listened to our requirements, compared and contrasted Mattress Warehouse products, carefully observed body alignment on mattresses and pillows, and answered all of our questions. He is knowledgeable, personable, and interested in meeting the needs of his customers. Chris is an outstanding salesperson. We appreciated his being direct and clear when we asked for his opinions, without pressure. We recommend his assistance to anyone needing guidance in making mattress and pillow choices.

11-3-21 Chris insured a very satisfactory resolution to our mattress replacement request. He knows his products well and was again clear in presenting their differences. We chose to upgrade our original selection, and we are confident with our new choice. We appreciate the consideration by Mattress Warehouse in providing an additional replacement option to us, and we are comfortable in recommending the Chapel Hill...

I had an awful experience at Mattress Warehouse. While at first I felt I received wonderful attention from the sales associate, I later learned that he intentionally omitted important information about their "comfort exchange" policy in order to secure a sale. He also pressured me to post a glowing Google review on the spot, which I did before learning he had lied to me. Another sales associate later acknowledged I had been misinformed and the previous associate had been fired presumably for this and related behavior, but he and his manager refused to honor the deal their former associate had made with me. It required multiple calls to the manager, who eventually escalated it to their corporate office, all for a $100 discount that would have satisfied me immediately. Although they eventually honored their prior agreement, the entire experience was so unpleasant that I will never shop at another Mattress Warehouse again and...