Rumsey Construction & Restoration of Charlotte — Attraction in Charlotte

I’ve waited about 7 months to post a review to ensure I captured any pending items. My project was completed in November of 2023 and I worked with the Charlotte office.

I had water damage in my kitchen and bathroom directly above the kitchen. Rumsey helped with water damage repair and renovations.

Here are the pros: My contacts at Rumsey were Mike and I Gallardo (I think that was his name) and they were both great Gallardo helped with water damage. He was the first person I met from Rumsey. He was very informative, respectful and thorough. He inspected the house for water damage and set up machines to begin the drying and microbial treatment process. -Mike was the project manager. I dealt primarily with him. Mike had good communication. He dealt directly with my insurance and followed up with them proactively. He was also very professional and knowledgeable. Through Mike, I also dealt with Ismael. Ismael was actually doing the work. Ismael’s crew was great.

Cons: Towards the beginning of this process (after I had given an initial payment) Mike was out on vacation. Mike did inform me of this when the process started and he provided me with contacts at Rumsey that I would be dealing with during his absence. My issue is that I didn’t hear a word from his backup (while Mike was out). After almost 3 weeks of no communication from Rumsey I gave them a call (this was after I emailed them). The front office person (I think her name was Jessica) was not helpful at all and was not interested in getting me in touch with anyone from Rumsey that could provide an update. My concern was that I was being scammed. Imagine giving down a significant amount of money and then receiving party goes missing. I did eventually hear back from Mike’s back-up but his update was not satisfactory (this is the reason I did not give them a 5 star review). I decided to be wait a few more days for Mike to get back and get an update from Mike. Thankfully, I did immediately hear back from Mike once he returned.

Review on the work performed: The restoration and renovations went great. I am happy with the end results. There were a few hiccups along the way however Mike and Ismael took care of everything. All of the workers were very respectful and professional.

Other things to note: Dealing with insurance takes a long time. My claim was filed late July and the entire process was not approved until October or so. Rumsey did work on the water damage during the waiting period. Once insurance approved my claim then the process moved along. They started in October and finished in November. I was happy with how long it took Rumsey to complete the project. Here’s a list of items that they worked on

removal of anything with water damage (wall- kitchen and bathroom, cabinets, tub), removal of tile floor, removal of remaining cabinets, removal of kitchen island, moving water supply from point A to point B, installing new floor, cabinetry, stairs, kitchen island, countertops, kitchen sink, existing vanities and toilets.

Overall review, if I could work with Mike and Ismael again then I would go...

These guys are absolutely amazing.

I had a leak in my bathroom and called the first plumber I could get to actually show up to my high rise condo. While he was at my place, he called Taylor at Rumsey. He didn't really explain what they did, just put me on the phone with her and we had a short conversation and she was going to have someone call me back. The plumber (from a different company, NOT Rumsey) gave me an astronomically high quote for what is ultimately a shower drain repair and I told him I wasn't going to go with that without getting some more opinions.

A few hours later, Taylor called me back and said that the plumber had given her the wrong number earlier and she had just got the correct one. I told her what happened with the plumber and she said that she could refer me to someone else or have me talk to one of the guys that is on call there. I told her it's not urgent and they don't need to bother the oncall, they can talk to me in the morning.

A few minutes later, I got a call from Josh Byrd and I explained my situation to him and started a facetime call so I could show him what was going on and what steps had already been taken. Both he and I agreed that I didn't really need their services to detect a leak since I already know where it's coming from, and ultimately it's cheaper for me to just replace the sheetrock that got wet than have them come test to see if it's wet. Josh referred me to a better plumber who I am going to reach out to tomorrow.

Based on this interaction alone, I couldn't recommend another company more than these guys for their great customer service, and I know that when I need any of the services they can provide, they'll be the first...

We discovered that we had a slow leak in our master bath - the toilet line. By the time it was discovered, much damage had been done. Our insurance company recommended Rumsey. From the moment we met Michael Fulbright and Ismael Schinemann, we felt we were in good hands. During the mitigation process it was also discovered that our shower pan had been leaking for quite some time. This affected the subfloor, the adjacent master closet, as well as a part of our bedroom hardwood floor (no wonder I was beginning to smell mildew!). With all this and after several months, we now have a completely new bathroom, a new closet wall, new hardwood floor in the closet, refinished hardwood floor throughout (it is one continuous floor), new duct work. Michael, Ismael and their crews were wonderful - very professional, courteous and considerate. They were easy to get in touch with, too, which is very nice when questions and problems arise. Oh, don't get me wrong, there were some bumps along the way - timing issues, a snafu with the plumbers who were putting in our new tub, some insurance issues, some miscommunication here and there. But all in all, these guys were very good. The final cleaning crew was wonderful, too! (my windows, blinds, and built-ins haven't been this clean in a while!) It was obvious they all take pride in their work, and they wanted us to be...