Sheraton Charlotte Airport Hotel — Attraction in Charlotte

Oh, where do I even begin with the sheer delight that is the shuttle service to the front desk? It's like stepping into a scene from a feel-good movie, where the journey is just as joyful as the destination! Picture this: Trinity "Miss Youngin", who is a delightful enigma wrapped in a whirlwind of charisma, adores Jake Gyllenhaal yet is blissfully unaware of who Anthony Hamilton is, despite hailing from the same city! Now, that’s a plot twist worth a sitcom! But here's the beauty of Trinity—she welcomes you with a warmth that transcends ordinary hospitality. You’ll feel as if you’ve just reunited with an old friend, and trust me, that’s a welcome you won't find anywhere else.

Enter Terrell Staton, a name that should echo in the halls of every hotel across the globe. If you haven’t had the pleasure of meeting her, I implore you—make it a mission! She is the embodiment of a supervisor and an angel, all bundled up in a petite package of pure perfection. Think of her as the fairy godmother of customer service, sprinkling joy and efficiency with every wave of her wand.

Now let’s talk about Lindsay! Ah, Lindsay is the watchful guardian, the one who might raise an eyebrow at everything Trinity does, shaking her head with a knowing smile. Yet, the essence of compassion that radiates from her reminds me of my beloved auntie from Louisiana—warm, caring, and always ready to lend a helping hand. She’s the kind of person who turns a simple interaction into a cherished memory.

And then there’s the cozy room that cradles you in comfort from the moment you step inside, the restaurant that tantalizes your taste buds, and the staff that feels like family. Take Mckenzie, for example, a young lady destined to become an amazing lawyer! She’s not just a staff member; she’s a line-dancing dynamo trained in the art of excellence by none other than the illustrious PARIS! She’s a force of nature, ensuring you get everything you desire with a flair that leaves you smiling, she showed Mckenzie how to handle business !!!

I found myself returning to this oasis twice in one week for work, and let me tell you, I would happily call this place home. The dynamic duo of managers, Shavonda (the general manager) and Tara Colclough, are the masterminds behind this spectacular operation. Their ability to hire and cultivate such an exceptional team is nothing short of remarkable. Honestly, the dedication and skill displayed by this crew deserve a standing ovation—and a hefty pay raise!

As long as the phenomenal individuals I’ve mentioned continue to grace this hotel with their presence, the Sheraton Charlotte Airport Hotel will forever hold a special place in my heart.

And let’s not forget the travesty that is Google’s rating! I vehemently demand a change from 4.3 to a dazzling 5 stars, because there is absolutely nothing wrong with this hotel!

So, here’s to the powerful superwomen of Sheraton Charlotte Airport Hotel, who have shown me that genuine customer service isn't just a relic of the past. It thrives in this rare gem of a hotel, a place where every visit feels like a warm embrace. Thank you for creating such unforgettable memories and for reminding me that hospitality, when done right, is nothing short...

Good if you need to be near CLT airport, neat, clean rooms. AWFUL ALL ELSE! Returning from Cayman Islands June 3, we were sent to the Sheraton due to AmericanAir’s scheduling error.June 3-4, 2024 was my 1st AND LAST stay @Sheraton. Team Marriott ONLY NOW! I was eager to see the Sheraton. Spacious, sophisticated lobby w/indoor pool - impressive. Jason, at the front desk, is the only agent whose professionalism & warmth I can commend. I can commend the lady who a female front desk agent identified to me as "housekeeping." I asked but forgot the name of that cheerful, thoughtful, smart lady from housekeeping; I won’t forget her cordiality & inviting tone though. She handed us keys to the ROOMS to which we had to be relocated due to a near Sheraton-induced medical emergency just minutes after our entry into the ROOMS 1st assigned us. I had begun to feel wheezing coming on upon reaching the 4th FL. Hallway reeked of heavy turpentine or pesticide, a toxic smell that hurt my lungs. A FEW MINUTES in the room, I called the front desk to report the odor and my "wheezy" feeling. I revealed my family history of asthma! (I still have no idea why guests would be placed in ROOMS on a floor tainted by such a hazardous & daunting CHEMICAL odor!) Why were WE assigned that floor? The family of a different culture who checked in w/us was assigned to 2nd FL Rms. We rode the elevator together, which is why I know the floor!The hotel was NOT filled to capacity nor the parking lot! Most of the rooms seemed empty! Does this hotel care about the health & safety of ALL of its guests or just certain guests?! The foul hotel experience took away some of the joy we had experienced during our vacation in the CI. FOOD: both meals we ordered were bland and unappealing. Only the parmesan mashed potatoes were good. Daughter's chicken breast was dry and mediocre as was the entree I ordered. As for desk personnel- 2 female agents seemed a tad snarky. One said: "American Airlines IS paying for this stay" when I informed her that I was a Bonvoy, member & asked if I could enter my membership #. Really. Why was the "AA is paying" comment delivered publicly and distastefully? The other female I encountered at the front desk said: "You can wait outside for the shuttle." She said this, mind you, as soon as I paused to look around the lobby for a sec in the midst of lugging my suitcase towards the front door. Were we being not so subtly, hastily expelled from the premises? WHY? I guess cordiality, customer & family-friendliness, inclusivity, equality, & diversity don’t book stays at this Sheraton! Shame on you, Sheraton! We won’t be returning! Or is that exactly what you...

Well on my anniversary vacation, I made a phone call in Asheville North Carolina asking for assistance to use cash and points or points available to book a room at the airport shared in Charlotte. The agent told me I could just go online and buy 2000 points and have a much better deal, go ahead and book the room online after I bought the point. Three phone calls later and talking to several other people, the points were not available and so I end up using cash in points. It was a huge waste of time and very frustrating to be on the phone while trying to drive.When we arrived at the airport Sheraton they could not find my reservation because the third person I had spoken to booked the wrong location and the wrong dates, even though I restated myself three times. At one point he asked me Raleigh Durham, and I said no, I said Charlotte North Carolina.

The lady at the front desk apologized and fixed it. She told me there would be coffee available in the morning at 5:30 before the 6 AM shuttle The bell person was the most amazing person there, he helped book my dinner reservation after overhearing my conversation. He was the only person that seemed willing to go above and beyond to help

We went to dinner and had a drink at the bar, bartender staff was nice. We had to get up super early the next morning and my husband told me we had no towels in the bathroom. He dried off with three hand towels Due to time restraints and trying to catch the 6 AM shuttle, I had to forgo my shower and I knew it would take too long to call and wait for towels at this point. I told the front desk when we checked out that there were no towels and that I was not able to take a shower and that I was very disappointed in this. She said “I’m sorry about that”. That was it. I said well it’s a basic necessity to have towels in a hotel room. Then I ask if the coffee was available because I did not see it. She said they don’t make it till 6 o’clock. I told her that the lady the night before said it would be ready at 5:30. Because I wanted to get down and be able to tell them of the situation, I told my husband not to try to make me coffee in the room. So again strike three. Reservation was screwed up. On multiple occasions. The incompetence level is unbelievable. Then there’s no towels in the hotel, and no coffee in the morning. I also heard another guest complaining that no one called his wake up call. Her response was “I’m sorry about that”. Totally...