Choice Fitness, Chelmsford MA — Attraction in Chelmsford

I was quite interested in visiting this new fitness facility, though fairly distant from both my current fitness center and where I reside, to reacquaint myself with many of the excellent fitness instructors that had left my gym to come here. Their "leader" (the former Group X Director of Best Fitness) was the motivational factor for them to follow her here perhaps ... EXCEPT that the Group X Studio is quite "petite" and the more popular classes (ex. Barre and Pilates) quite packed! If you feel comfortable in cramped quarters, then by ALL MEANS ... I, for one, certainly do not. Frankly, I cannot say that I felt particularly welcomed in any class, for that matter. Oh, well . . . And now for the true disappointment... I had reached out to the Manger (Dave), in order to sample a SPIN Class, only to arrive and be "lassoed " into giving my personal info (including banking) for a 2-Week "FREE" Try-Out. After that time, I'd let Manger know if I wished to continue, or not? That is when I walked away with an uneasy feeling that I might have been "coerced" in some way. Well... the gym is too small, too cramped, too far, too unwelcoming, and so, I notified the Manager via E-mail (as I was supposed to) that I would NOT be joining. I got no response back, except that my account was debited for the monthly dues once more. He conveniently delayed responding, only to state that I might have taken "too long" to get back to him! Excusez-moi? I was "automatically" signed-on to pay for a FULL year's membership, without a copy of the contract given to me! His contention and condescension towards me in stating that I had not listened to his "sales pitch" carefully enough, was pure asininity! There is nothing amiss with my IQ, sir, but something seriously lacking with the managers' level of communication, accountability & leadership, across the board, at this club (yes, including Group X Director's Steph). Needless to say, an apology offered for any "misunderstanding" with respect to contractual stipulations, would have appeased this prospect's negative commentary. Sadly, this club does not hold dear to it's heart, the old adage- "The customer is ALWAYS right!"... and, furthermore, I was informed that I will no longer be "welcomed", if I chose to return. Not a Choice, surely, had I then but to be feeling a distinct chill in my wee...

Updated October 2021: We've been coming here for 5 months and we have no complaints. All of the staff, manager, and trainers (Phil, Jim, Liam, Stephanie) are friendly and encouraging. We enjoy coming in straight away when they open in the morning. Excited to see the upgrades once the extension next door is open with spin studio and hot yoga studio.

Honestly surprised at all the hate people have for Phil. He's nothing but nice to us, and I'm a minority female. Then again, I'm always kind and respectful and not condescending to everyone. So maybe the people who feel entitled should tone it down? Just a thought 🤷🏽‍♀️

We used to have a home gym but upon moving had to join a gym. The staff is super friendly and gym members are kind and encouraging. Even with the limited number of people allowed in classes (Covid restrictions), there are still plenty of options. There are also virtual classes and personal training options. Looking forward to have the onsite sitting back so the whole family can go at once. My 13 year old and I enjoy all the classes- yoga, barre, kickboxing, spinning. So many to choose from! I was surprised to see all the negative reviews. Everyone here is so nice and helpful, including the manager who we worked with us to get our memberships. There is plenty of equipment and members and trainers are very accommodating. I know there are gyms who are comparable with what they offer and the cost is higher. Awesome that the gym opens at 0430 during the weekdays and 0700 on the weekends. If you like to train on your own, train with a professional, or do group exercise, this gym is perfect. Now if they bring back the babysitting (kids choice), the whole situation will be...

Earlier today, I went to Choice Fitness Chelmsford to discuss their recent changes in membership offerings. My daughter signed a year-long contract only 3 months ago, then received an email earlier this month saying that some of the benefits would be removed, and would not be grandfathered-in to the end of the contract. To have the same benefits as at the time of signing, they would require nearly double the monthly membership fees.

At first, the Assistant Manager (Garrett Edgecomb) claimed it was in the contract that they could change the offerings at will. They then read the contract, admitted that it was not in the contract, but maintained that it was policy and was not going to change. I then asked to speak to the General Manager (Phillip Nunez), who, with an already disgruntled attitude, told me I could either upgrade the membership, cancel, or leave the premises. Upon saying that I'd like to exercise my right to complain about these issues, he told me I could leave or he would call someone to escort me out.

He then went into his office, and brought his phone to me with the CEO (Jason Ruggiero) on the line, who parroted off the same information, claiming that the email notice of these changes makes it appropriate. I explained that the right thing to do would be to maintain the same terms until the end of the contract. He said that he couldn't do anything because if they did that they'd have to do it for everyone. All 3 people I spoke to in this situation were utterly unempathetic to our position as a consumer. I would not recommend working with this gym in the future, as apparently they can and will change the terms of your contract however and in any way...