Micon Cinemas Chippewa Falls — Attraction in Chippewa Falls

It's a nice theater, love the chairs, the staff is usually pretty friendly. I like the restaurant area too. I am giving three stars today because of a situation that has sparked my attention.

My husband and I went to see Antlers not long ago. We were asked to choose seats that were assigned to us. We picked two at the top and went in. Someone was sitting in my husband's spot, so we were no longer in our assigned spot as were those people. It didn't bother me, but this ties in to the next situation.

My mother had told me about her experience here about a week ago seeing the new Ghost Busters film. They had nine in their group, not knowing another was going to show up. There was a row that would fit mine of them. My aunt has a four year old that would sit on her lap anyways. They asked if they could sit in that row with her on her mom's lap so everyone would fit. They were told that's not allowed because it would mess everything up. They then asked if they could pick a single seat between two other groups since no one is likely to come in alone and sit between two groups of strangers. That way everyone had a "seat" for the computer to register, and they could all still sit together. The employee once more said no, unless someone absolutely sat there. From what I was told, the whole interaction was rude. Going back to my own experience, sounds like people are going to sit where they want anyways and not follow rules. I am not a fan of the assigned seat map, and neither is my family. Another problem they had was a male employee standing in the theater the whole time the movie played, while watching my cousins the entire time. One got up to get a drink from his mom, only for the employee to come over and scold him, telling him to sit down and that he's distracting. Another time he was yet again going to scold my other cousin for sitting with her mom. It's creepy and completely out of line for him to tell someone's child what to do if they aren't doing anything wrong in the first place. My family said he was more distracting than they were....

Well I love micon in general, the downtown budget they did an amazing job. We decided to eat here, mainly due to fact cancuns and rumor mill were packed and we were going to see a movie. We ordered nachos, a bacon cheese burger and my daughter had chicken s trips. Burger was ok. 1/5 of the nachos were chewy and kinda hard to chew, however the flavor was good. I tried a tater tot from my daughters, dipped it into the ranch they brought out and u gagged, the ranch was old and spoiled.

Unfortunately at that point my 5 year old had eaten a few bites of it. We went to a movie and ended up having to leave early due to my daughter feeling I'll. All in all, we spend $44 om the food and with tickets, drinks and popcorn spent well over $80 and had a very bad time. The guy smelled the ranch, had look of horror on his face and asked if we wanted another (which at that point we didnt have much of an appetite). I have had some good experiences in the past here, unfortunately the taste of the spoiled ranch has prevented me from ever wanting to order food there again. Kicker is, guy serving didnt even apologize for serving rotten food. That is why I a giving it a 3 stars. If you are going to offer food, make sure it is of edible quality.

All in all, this was an expensive family night out which ended short, and then had to deal with all the pleasantness of dealing with the mess from a now sick kid. Not happy with the whole experience. May be awhile before I return.

The Downtown budget location is superior, however er had never eaten there, we were considering it, but after tonight, may just stick with popcorn and soda.

UPDATE: Micon has reached out to me and made steps to make me feel like a valuable customer....

I had a really upsetting and disappointing experience at Micon Theater that I feel needs to be shared. I came to see a movie with my family and was immediately met with hostility by an employee I showed him my phone with our online tickets, and without any kind of greeting or explanation, he abruptly told me, “You need to bring that bag back to your car.” It was your typical average size purse.

I calmly said, “Okay, no worries,” and my partner brought it back to the vehicle. I then asked why my bag was an issue—especially since another family member had a larger one—and instead of giving a straightforward answer, he became aggressive in tone. When I asked why he didn’t mention the policy earlier, he threw his arms up and huffed at me in frustration, like I was bothering him just for asking.

At that point, I looked toward the manager, hoping for some kind of support or explanation, and he simply turned and walked away. No one stepped in, no one acknowledged how uncomfortable the situation was, and I felt completely dismissed.

I ended up leaving halfway through the movie because I no longer felt welcome. I understand that policies exist, but it’s not what was said—it’s how it was said. There’s a way to communicate with respect, and this experience lacked that entirely.

I won’t be returning to Micon Theater, and I truly hope management re-evaluates how their staff handles interactions with...