Boomer McLOUD™ — Attraction in City of Albany

Greetings,

I want to take the time to commend an employee who helped me on November 1, 2022, at the store located at 1092 Central Avenue in Albany NY. I was there between 1:30 and 2pm. I purchased a replacement fob for a remote starter I purchased in 2011, NOT from Boomer McCloud, but from a store in Glenville, NY that has since went out of business. The brand for the remote starter was/is Crime Stopper.

I ordered the replacement fob over the internet from a universal site that had the fob I needed. When it arrived, it did not come with any programming instructions.

I decided to stop into the Albany store today, and asked the employee if he might be able to help me. I regret that I didn't get his name.

He spent time researching on the internet for programming instructions and attempted once to get it to work. It did not work the first time. So he searched again, found instructions, and was able to troubleshoot and got the fob programmed and working.

This employee went above and beyond to help me out, even when I did not originally purchase the remote starter from Boomer McCloud. He was friendly and approachable and demonstrated excellent customer service.

When I was leaving, I asked him how much I owed him. He said nothing. He spent close to 30 minutes helping someone out, and did so graciously and professionally.

I wanted to let his manager or Corporate office know that this employee showed exemplary service, in a situation that he didn't have to. Please let him know (and again, I regret not getting his name.)

With...

I had a terrible experience at Boomer McLOUD. It was almost the equivalent of a 1 for 1 swap. It was the exact same brand and the same size (2 din) without GPS or backup camera. No need for even a wire harness. The wait was terrible and customer service was even worse. They quoted me a half hour to 45 minutes tops for the install. The car didn't even go in the store until an hour after my appointment time. About half way through the install, they said it was a little more complex than they had previously thought, but at that point they were an hour behind anyways. In total the entire service was three times as long as they said they would be for a basic install. They also tried to get me to buy new steering wheel controls instead of making my old controls compatible...so they helped me greatly by taking the 'faulty' controls out for me.

The only reason they get two stars is because they took $20 off to pay for my lunch. Although the only reason I had to get lunch was because their service was so slow.

I've waited for major car work to be done and waited 7 hours for it, but the experience I had at Boomer McLoud's takes the cake in disrespect, customer service and timeliness. I would never go back to this establishment, or recommend...

I went in a few weeks ago and spoke with the person working. Asked about what new stereo would work in my car. It is a single din and I wanted something that I could use car play and some other options. He said they didn't really carry options like that anymore. So he told me that I should buy somewhere and they could install it for me. Fine, I go and order what had some nice reviews and the features I was looking for. I called and set an appointment for the install and bring in the radio to be installed, they seem none to happy as I was told it was a jigsaw they had to put together. I leave it with them to install. Before I get back to work I get a call saying the install was going to be 200 more than I was quoted do to the fact of a tougher install? Not having much choice at this point I agreed. They call later say all done I come to pick up and pay my bill, much higher than quoted, but I pay. Then the person checking me out says next time to buy from them, to which I explained that it wasn't an option I was presented with. Will never be back or recommend.

I hate leaving reviews like this, have only done it 2 times. Just felt like it might be helpful to someone in the future.

Full disclosure, the radio and the install job...