Little Caesars Pizza — Restaurant in City of Albany

*I left the previous review to show I’ve been coming here regularly For at least 6 years… the bottom review was from 2018

Stopped in again on Tuesday June 4th, Lobby full of “nonwhite people” , me and another white guy walk in “sorry we aren’t taking orders at this time”

Second time I’ve been racially profiled here in the last six months, HORRIBLE. Pack it up and close already so someone else can open a decent little Caesar’s pizza instead.. _ Things changed today. Tuesday 10/29/24 at 6pm. I was harassed confronted and banned from the store for compete nonsense. The “manager” in question was hostile and aggressive, they made my pizza wrong and he accused me of stealing and banned me from the store because I said “extra sauce? There isn’t any sauce. And..where’s the rest of the sausage.?”

He immediately copped an attitude, I said never mind you’re good he said “I know I’m Good” Made me really uncomfortable and then watched me pickup my backpack and box of items I just purchased from Dollar tree next door And watched me walk across the street to the bus stop and then yelled that I’m a thief from across the road

I miss my bus and come back to the store and he’s yelling at me in the parking lot saying “I don’t speak speak Spanish or Chinese but you not allowed back here”

I’m not Spanish or chinese he is clearly racist…

I asked to speak to any of the other 2 workers and he said “he was the boss” he was extremely Hostile, I asked him to check all of My items for the “Mountain Dew” he would not, because he made this up obviously

The girl was nice and helped find my order the first guy couldn’t find.

Also the older guy that has worked there awhile and is a veteran was there and I asked to speak to him and he came out and looked and me and said “he’s banned, heard” and walked away

I did nothing wrong and was made to feel like a thief in public, banned from a store I visit weekly And you guys made a horrible product.

I expect someone who runs the restaurant to reach out, this person shouldn’t be working in public..he is racist and can’t take criticism on the poor product he offered me and he can’t even read English I gave him my name, email and confirmation code he could Not find, the female worker found out in less than a minute.

This person needs to go, and I will be coming back to your store and don’t expect any problems from this person, I expect them gone. No one should be impersonating s manager and acting like that

I expect an response…or it’s fair game on spreading the bad word to everyone…

You really messed up screwing over a regular customer…

I’m coming back to get a replacement pizza….

Extra Sauce, Italian Sausage. No sauce whatsoever, skimpy bits of sausage scattered in random places, some slices with literally ONE piece.

POOR…if this is what the new manager has to offer, fire him, today. I probably grabbed pizza from here about 25 times I've only ever had to wait for a pizza twice and it was less than 5 minutes. (It was dinner hours 4-7 my fault, never waited at lunch, ever) This is the home of the hot and ready $5 Pizza this is why people come here. And they do it very well most of the time. if you want to come in here and order some crazy special Pizza it's going to take a while and you're going to wait for it I hope you know that. Little Caesars is pumping out pepperoni and cheese pizzas at the oven every two minutes for their customers that come in and grab hot and ready pizzas! That's their whole mission statement.

I've never had an issue walking into any Little Caesars anywhere and not having a pizza available within moments except for one time in Lake George 10 minutes before close and how can I blame them?

The reason it's 4* not 5*. Obviously they are rushing and sometimes don't make them look as neat as they could or cut them all the way through, but...

I actually like the stuffed crust pizza, however on June 27the I ordered online for delivery, and was supposed to have delivery by 7:45pm. I receive a text at 8:05pm stating that the order was cancelled because the location was closed. I'm fine with everything up until this point, however I've already paid for the food and delivery. I wait a couple of days thinking that my account would automatically be refunded. It was not, I called the store the guy was very helpful but couldn't refund me. He called his boss who was supposed to call me back and refund me. I never received a call, so on Tuesday July 13th I went into the location and spoke with the same gentlemen that called his boss again. This time the boss was supposed to be there Thursday the 15th and issue the refund. I even offered for them to give me my order if not the refund. Now here I am writing this review on July 19th almost a month into it and no refund. So Lil Ceasers has cheated me out of $27.81 for an order that they never provided and I am even unable to contact customer service because the line never rings. I am extremely frustrated at how I am being treated as a Customer, and I work for my money just like everyone else. The money on question should've been refunded when they couldn't provide...

I have had the worst customer service at the Albany Little Caesars location. Every time I order, it takes over an hour to have delivered when their website says it will take 29-39 minutes for delivery. Then, when I do finally get my order, it's incorrect. I never receive my two liter, never have my sauces, and when they do bring sauces, they are wrong or aren't all in the bag. The pizza and bread sticks are awful. They are over cooked, and dry. I try to call the store, no one picks up. The one time I had someone pick up, after trying two times, they had the worst customer service. I was told "oh, we will credit you for next time" I called the next time and they say whoever I spoke to doesn't work here anymore and they cant offer me that discount. I understand that the employee's don't care about their job, but can the owner at least hire people who know how to do their job and maybe somewhat care? I have dealt with this time and time again, hoping this would change because when the food is fresh, its really good. I go to the Troy location now even though its farther away and I have ZERO issues with the Troy location. If you want little Caesar's pizza, go to the Troy location, or wait for a new store to open because...