Costco Tire Service Center — Attraction in City of New Rochelle

COSTCO TIRE CENTER

I am writing this review because Costco Tire in New Rochelle seem to keep large stocks and readers may well end up having to go to this Costco. (No other 'local' Costco had stocks of Michelin 17 inch tires and none seemed to be able to order them)

If you end up having to use this place, be prepared to have your tires installed elsewhere.

I called in advance about some 235/65R17 tires I had been recommended by a guy who owned a few cars like mine. I spoke to some friendly and knowledgeable guy called Jason who seemed to know what he was talking about, who recommended me to buy 235/60R17 tires for my car and said he had them in stock!

I arrived two days later, having driven 20 miles to get there and pulled up in front of a chain at an empty bay. Jason was not there and they did not seem to be busy. Some surly guy, instead of dropping the chain, then told me to move my car over to the car park where the tires could not be fitted! He did not seem to like my car?

He then told me to come into the shop part of the tire center, not the installation part while he came straight in to take my order. They were not busy. Then he asked, amazingly, if I wanted to take the tires away and i said "Yes, put them on and I will take them away". So he spent some time trying to find a reason not to install the tires on my car! He went over to my car while I couldn't see him and noticed that the tires on the front were different from the tires on the back which I was replacing. With a manufacturer-recommended (and Costco recommended!) size.

He then pretended that there was a safety issue with installing tires which are not the original size on a car! A point which seems to live wholly within the confines of his imagination. And which may be based on some perfectly good safety regulation concerning installing tires of different sizes on the same AXLE! Which he decided to extend to "installing tires of different sizes on the same car". When he was having some difficulty wrapping his mind around this point, he alighted on the general question of whether the wheels on my car had been changed, as indicated by his rudimentary tire chart. I accidentally said YES to this as the car had been delivered by the manufacturer with an alternate wheel that was a different sized wheel from normal. (He had carefully evaded noticing that the wheel had the manufacturer's logo on it)

He then pretended that what the British (!) manufacturer had done was unsafe so he wouldn't install the tires for me! I could take the tires away or not. As no one else had Michelins in stock, and his price was relatively good (It was only $20 more than other retailers who DIDN'T have the tires in stock and couldn't get them: I had already tried Mavis), as I needed tires and had driven 40 miles to get to this Costco, I didn't have much option.

Don't use Costco Tire Center if you actually need to have the tires fitted or you may have a...

DO NOT COME TO THIS TIRE CENTER. If no other Costco has your tires, you're better off getting them at some independent place.

Had to wait a whole week driving on a spare after my tire blew up for my tire to come in because they have a bunch of signs advertising for a bunch of tires they have discontinued or don't have in stock. Had to call them to check if my tire had come in cause they, even with having my invoice, membership and contact information, couldn't be bothered to call me to let me know I could have scheduled an appointment the moment they had arrived.

Next question is, WHAT THE HELL DO THEY HAVE AN APPOINTMENT SYSTEM FOR? I had a 2:30 pm appointment and brought my car in at 2:10. They told me it would take 1 hour to 1 hour and a half, so I decided to do some shopping, wait in the food court. Came back out to check on their progress and saw my car where I parked it, spare still in place. After walking into the recpetion to ask what the hell happened, I had to wait 15 minutes for someone to find the time to come speak to the gathering crowd because THEY HAVE NO EMPLOYEES TENDING THE FRONT. Now they're telling me it's "next to go in" and will take another 1 to 1 and a half hours once inside. I can already see I'm primed to be here till closing time. Please tell me why I let myself walk into the trap of subjecting myself to wait for over a week expecting for timely service befitting of a major chain, only to wait a whole day for them to operate like a second rate walk in shop with employees who look and act like they're too bored to be there. Get more employees, fix your appointment system, do something, but till then, I ain't doing jack shit for my car...

Worst experience ever!! Went there Tuesday, the guy Desean gave me an appointment next day Wednesday & I go there & he starts asking all my information & I tell him why are you asking me if I gave you all that information yesterday. He then says that I don’t have an appointment which is why he is asking. I told him how can I not have an appointment if I was given one yesterday & he says not sure who I spoke with & I tell him it was YOU!? Like what?? He then proceeds to say that he needs to order it, like why couldn’t you say that Tuesday & waste my time!!??? He see’s 1,000 people a day so he doesn’t remember me, okay and??? You should not give appointments if you don’t have idea on what your doing. He quoted me $170 & out of no where it’s $200 ?? He should not be working there if he has no idea!! WORST EXPERIENCE +...