L.A. Fitness — Attraction in City of New Rochelle

The gym is nice because is new, everything is clean and machines are new. I was really enjoying my workouts until they offer me a “free” consultation to measure your weight and body fat. To only trap you into getting a “one time deal” with a Fitness coach, I asked to think about it and take the paperwork home to read it and see what I am getting myself into. To which the nutrition coach told me they don’t give any paperwork to take home and read, that I have to decide there so he can wave the enrollment fee. He keept trying to convince me (I understand is his Job to do so and sell me something) but it wasn’t the right way. I asked if they give a trial, that I don’t want to pay for something I don’t know how it works or if I’ll even like it. He replied “sign up and let us prove to you that is a good program” what is if it’s not? What if I don’t like it? I will be the one stuck in a commitment plan and a bill to pay monthly. He proceeded with “when your car breaks down, you go to the mechanic to fix it. If you want to see results you need a trainer, are you a trainer?” Of course I am not but this is not the right way to approach. When I told him I hired a trainer before and didn’t like it he replied “Is like a relationship, if you had a cheater, you’re not going to expect every other guy that comes to be a cheater again” somehow he was trying to use that as a metaphor for getting a new trainer lol is not going to work. I understand is his job but it only made me feel uncomfortable, now I don’t even feel comfortable going at that same time to workout. Like all this was not enough he kept offering me a “better deal” that they were all the same prime per session at the end. He seemed upset that I kept saying I need to think about it so he ended with “You actually need to qualify for my program otherwise I don’t take you in for the program” like I need to prove anything to this men that Works at the gym I pay for to go workout. This men has no idea the journey I’ve been through with my eating disorder and this is the right way a “nutrition coach” will help me? Only making me feel bad. There is a hole point to which I pay for my membership and go workout because I know is good for my health and I am overweight. Thank you for telling me more than 5 times that I am overweight and making my safe workout place now uncomfortable to go to. I do have a mirror at home, a doctor that runs my check ups and I get to Live in this body every single day (that I love and I’m grateful for)

Completely unprofessional. (Keep in mind this is not Brandon, it was the nutrition coach that I can’t remember his name)

I’m giving it a one star for the way HE made me feel. This should not be the way they “offer to help” the members. Hope they have a different sales tactic in the future. And not pressure anybody into buying anything they don’t truly understand how it works or if they are not sure. All I got that day was a Bad sales men that wants to get to your fear so you buy what he is selling. Not someone that is there to help me overcome my eating disorder and improve my workouts. Choosing the right person to help you in this journey takes time and sometimes is not the right fit. Just learn to take “NO” as an answer.

Please think through before buying anything and don’t buy...

Maria from the personal training program was extremely rude to me merely because she was feeling “overwhelmed “ . I signed up to LA fitness as a member and also for their personal training program. Before I did, I made it clear that I will soon transfer to active and fit. She told me there will not be an issue. Once I do just let one of the staff know and they will take care of it. Hence, when I was ready, I went to the front desk. I wastold they will freeze my account but everything should be fine. Like always, I booked a session with my personal training and we had an amazing work out. Before leaving I was told that I was not supposed to see a personal trainer since I canceled my membership. I was very surprised to hear this news because: 1- I didn’t cancel my membership and 2- I still paid and have no balance due. So I went to Maria to understand and to clarify the situation. Upon arriving to her desk, she seemed very shaking. When I raised my concern she quickly replied with an annoyance tone I can’t talk about this right now, I just gothere and I m feeling very overwhelmed because I’m alone today. She told me to give my active and fit number to my personal trainer. anyway things were still unclear so I decided to reach out to Maria again. She stood across me and continued with the same tone as if I was annoying her and inconveniencing her. I calmly reinhfore that I was simply looking for clarity. Again because she was having a bad day she told me “ Stella I start at 9 and it not even 9 yet. You’re holding me right now and I’m not going to have this talk with you I’m going to walk away” which she did. I understand that some days are harder than others.I understand that her coworkers did not notice her of the changes that were happening in my account but the question is should costumers who are paying tolerate disrespect of a worker simply because she’s feeling overwhelmed or simply because they had a miscommunication between staff? I have a gym in my building I could easily just stay home and workout. I chose to pay monthly on time for a service and in return I felt like I was an inconvenience and disrespected simply because Maria from the personal training department felt overwhelmed that day. This is not okay. And I’ll say thisif the job is too much quit. No one is paying to be yelled at, to feel disrespected, to be talked to like they are an inconvenience . Remember we the member are the reason why you can eat. If you’re overwhelmed take a day off- go to therapy and while at it learn emotional intelligence so you can know how to managed your emotions.

Weeks later i still haven't heard from Maria yet they are still charging me for the personal training program after i made it clear i will not continue because i was disrespected. instead of Maria calling like a professional to understand and appease the situation everyday she's sending a random worker to call me to...

Edit As of 7/29/2025: I am updating my negative review to a positive review of this LA fitness because Corporate LA fitness stepped their game-up and fixed this location and addressed a lot--a lot-- of our concerns. In short: it's STILL a new and one of the better La fitness locations for the area. Defiantly worth visiting! BUT BE WARNED...More and more Bronx members are coming to this location daily in anticipation for the Bronx LA Fitness shutdown.

Lots of things that were broken, not working or stolen were fixed, maintained and replaced at this location--good to see that LA corporate read our concerns and came to this location's help.Well done!

Location is very nice: Near downtown New Rock and lots of things to do. Public transit and e-bikes available.

Lots of Parking, free wi-fi, free water, good tunes and environment.

Dead-lifting is now allowed here! I don't know who in their right mind would discourage Dead-lifting on Dead-lift platforms (they have three deadlifting platforms F.Y.I) but their OLD rules were just plain dumb AND MADE NO SENSE. Dead-lift loud and proud! And chalk up!

Good selection of equipment: plenty of Flat benches, three power-racks with platforms and with Olympic plates, Technique Barbells barbells and "stiff barbells", lots of machines for everybody part, two-smith machines, Dumbells up-to 100lbs, stretching room, ...not bad at all.

Sauna. Works fine and is cleaned regularly.

Clean restrooms.

No punching bags.

AC Works great during a heat wave and all through the gym floor

It does get a bit crowded. Not too much of a problem because their is plenty of equipment.

Pool is still not open (?). Not entirely sure what their issue is. But still remains closed? Why?

Too many lazy people not re-racking weights ruin this location. This seems to plague all LA fitness location and this one is no exception.

Heads up: With the Bronx Eastchester Road Location closing, I'm sure this place will be swarmed with Bronx members trying to workout--good luck with that!

4/5 stars worth coming here on a...