This place is an absolute disaster. We will never book another party at this venue. The manger who was responsible for parties overbooked everything and then went home. One employee loses our waivers for go carts and then goes on break. The kids wait 45 minutes after we redo the paperwork and the staff is booking races while we are still waiting. They never get to do the go karts because it’s impossible to keep 15 kids entertained and standing against a wall in one spot for almost an hour while waiting for the screw up to get figured fixed. We are given our “birthday” game cards and told they are “1 hour” cards for the inconvenience but they are $10 game cards worth barely one game. The kids go over and swipe the “1 hour cards” at laser tag and come back at their scheduled time only to be told they can’t play since they didn’t have some “special” black card. The employee who charged the “1 hour” game card tells the manager the kids ran off without a chance to give them the “special” cards. They call security over when one of the moms becomes assertive about the cards. After giving us a paltry $10 game card for each kid and the major issues we’ve had they still expected us to pay full price. Purchased pro party package and the kids were disappointed over and over when they were denied both go karts and laser tag. So they pretty much were only able to do arcade with cards their parents had to purchase since the cards swiped at laser tag were wiped out and then denied entry. Not worth the price, frustration and huge disappointment. Everything was double booked and no planning or thought put into this party for 15 kids that was booked a month in advance and no accommodation to get the party back on track to salvage at least some of the very long day of waiting for nothing. I’d give this business a no star review on this post but I am forced to give them a 1 star review.