Plush Beauty Salon Upper Arlington — Attraction in Columbus

My first appointment was great and I thought I had chosen the right salon.

Until my mom went to the hospital.

They have a 48 hr cancellation policy which you sign and agree upon on your first appointment. Ok I get it! They don't want people taking advantage of them and cancelling left and right. Totally understandable. I give massive respect and props to the cosmetic industry and know that if regulations aren't set, they would be taken advantage of. So I had no problem signing it whatsoever. I respect a business and their time... but they should return the favor right? Especially when I'm a returning customer forking out 100s for services on a monthly basis.

I had woken up just like any other day. And was excited for my lash fill appointment. One of my favorite things to do is pamper myself. There were a few hours before my appointment so I had plenty of time. I, then, got a call that my mom was rushed to the hospital.

So I call them, 2 hours in advance crying and distressed about the situation I tell them that I ran into a family emergency, and couldn't make my appointment but would call back to schedule soon.

"Ok well it'll be a $25 fee"

Ok well can you make a 1st time offense, new and returning client exception? I understand your cancellation policy but this is an exceptional reason. I could've done a no call no show.

They place me on hold and get back on "no sorry, you'd have to pay that fee before being seen again"

They could obviously hear me crying and in distress.

Ok whatever, my mom comes first. I'm not going to sit here and argue with them. I'm appalled and hang up.

Thankfully my mom ended up being okay.

So a week passes by, I schedule a lash fill. We are at week 3 and I'm really needing it done. Figure I would maybe give them an opportunity again and try to oversee it. But it really bugged me. It's not about the money but the principle.

I get a call 10 minutes before my appointment "hi we need to push your appointment back because we are running behind today"

Ok??? Well I'm already almost there.

So I got there and had to wait longer than expected. Whatever.

Lash fill goes great.

Go to pay and deal with the same girl who I was on the phone with when cancelling and she says it's $86.

I'm like "is that including the cancellation fee?

Yep. $27.50 with your service and tax.

Ok so you still weren't willing to waive the fee even though YOU GUYS WERE LATE TO MY APPOINTMENT this time?! And where did the $27.50 come from, because you definitely told me $25.

I will NEVER return here unless this is made right. Which I know it won't be, because this place doesn't care about their reputation or their customers. They just care about what's in their wallets.

This place is OBVIOUSLY only in it for the money. I would totally understand a no call/no show. Or if it was a 2nd offense. Or if it was because "I need to cancel because I have an unexpected meeting". But my MOM was in the hospital and then when I do return even after that, YOU GUYS ARE THE ONES RUNNING LATE.

Only discipline the customer but you guys don't get to hold any responsibility when you have a scheduling mess up. Seems really unfair.

It makes me sad. I really wanted to adore this place. And refer people I know here. But now I'll let people know of my experience and have them steer clear.

I can't BELIEVE you guys couldn't make an exception for an EXCEPTIONAL reason. You expect your clients to come in and indulge in themselves and relax... yet you force them into awkward and uncomfortable situations. This place...

To preface I’m not one to post negative reviews, I would rather post positive feedback. I have been sitting on this review waiting on a respone from business owner Christina since March 31 when I sent her this exact message directly. I have not heard back so here is my review. I went to oasis for a pre wedding trial spray tan on wed March 27. I previously had a spray tan at another spa March 13. When I saw the model pricing via Instagram I thought why not, I’ve had my lashes and massages done with you all before and had a good experience. The visit itself was fine, but the results however were not what I was expecting or acceptable. I mentioned it looked pretty uneven when I left, but was reminded I added accelerator and bronzer and to let it sit and absorb over the 4 hours like Lidija told me too. When I showered that evening after 4 hours and stepped out to examine the result I realized my face and arms were completely different colors then the rest of my body. We are talking 2-4 shades different. I was getting married the next weekend (communicated this with the staff and talked about it throughout the visit) so this was incredibly important as I’m sure it would be to anyone. I took some pictures that night and went to bed. When I got to work Thursday morning my entire staff was asking me “what happened!! Why do you look like this?” I told them I spray tanned and they said to me “Lauren stay away from that place.” I reached out to the manager Cierra with the concerns that morning via email and sent her pictures so she could understand exactly what I was saying. Since I had a spray tan 15 days prior, she blamed the spray tan unevenness and discoloration on that then offered me a 20% discount on a scrub so I can scrub it off until the color matches!! Absolutely not! I am not going to buy a scrub to correct an issue that is not my fault. She was completely blaming my 15 day old spray tan for the reason my legs were white and my arms and hands were orange. I continued to ask her why she thought my legs were so white and the rest of my body so dark and she ignored the question. I didn’t ask for anything for free, but I did assume she would be willing to correct this after discussing the concerns immediately and providing photos. I’m in the medical aesthetics industry and my clients experience is by far the most important part of my job. If a client is unhappy with the result, 100% of the time that’s my responsibility to make it right and I own their personal experience and do whatever I need to do to correct it or resolve it so they don’t feel exactly how I feel right now. I would’ve expected a complimentary correction session at least on my legs but nothing of the sort was offered or a refund. This was the email I sent to the owner was holding back posting this reviews online because I really didn’t want to do that but this wasn’t resolved and I don’t want anyone else to have the same experience. I needed to share my experience with Christina the business owner, so she can understand exactly how the spa is being run and how escalated situations are being handled. Cierra has much opportunity for personal growth within her client care, client resolution and leadership skills. I hope she can take this feedback and information to help resolve her next escalation in a different and better way, with the client in mind. I will not be returning to the spa because of my experience and that’s unfortunate because I really liked oasis. Pictures to follow if I...

This was the worst experience I have ever had with a company. I had a signature full set scheduled at 5:00pm, the lash tech was 30 minutes late. On the website it says the appointment should last 2 hours, she was finished at 6:40pm so the appointment lasted 70 minutes (not 120). She also did not put a pad underneath my eyes so the tweezers kept sharply digging into my skin to the point I have multiple red marks 24 hours later. When she was finished it looked like how your lashes look after two weeks of having a set on plus it wasn’t what I asked for. There were clearly larger gaps. I was so disappointed I decided to come back in and see if she could add more or refund me especially since I paid over $200 and it looked like a five year old with chop sticks did my lashes. Once she spent an extra 10 minutes adding more lashes she got up and left, as I waited probably 10-15 minutes with tape still on my eyes I had a feeling she wasn’t going to come back since I heard laughing in the back room. Since others were closing the store and workers had already left, I was confused why it was taking so long as if she was hoping I would just leave without her finishing the job. I decided to leave after this because I did not feel like a welcomed customer. On top of it most the lashes have fallen off and not only do my eyes hurt but I am also completely surprised this business is up and running treating paying customers like this. Please refund me because this is...