I recently came and visited your course at azalea sands and I am extremely disappointed in my experience. First off I would like to clarify by saying the course itself and the golfing itself were both very good and a good first experience in golfing for me since I have never golfed before. The one complaint I have about my experience is that the clubs that we were forced to rent were extremely short and I could barely use them. My main complaint is how rudely your employees were to us throughout our entire experience. The man at the desk was nice to us for the first part but when we went outside to get our cart the man was extremely rude to us. My friend asked him if there was a bathroom anywhere that he could use, and the employee responded what the hell do you mean do we have a bathroom just go inside and find it. When I approached him he said do you guys not have bathrooms where you come from, what’s wrong with that guy? That was the first of many rude remarks he made towards us. Also, the man smelled very much like alcohol/ beer, which was concerning especially since he was in charge of carts. Later, when we were playing on hole 6 he approached us on a cart and said he’d let us finish through hole 9 but we would not be allowed to finish the 18 holes that we paid for. Then as he was leaving he said you guys need to stop sucking and play some golf, which was very upsetting to us because it was our first time playing. As we were finished playing hole 9 we walked up to him and we were informed that there was nothing we could do at that time about the 9 holes that we were not going to get our money back and that we’d have to further dispute things with the course after paying 70 dollars for 18 holes of golf that we didn’t get to play and clubs I could barely use. I don’t know how you guys plan to make this right, but I just wanted to let you know how bad our experience was and was wondering if there’s anything you’re willing to do to make...
Read moreWe had a great time at this course. We drove around and many other courses didn't have an early morning tee time. Hard to find a course that doesn't mind a golfer with a rider like me.
Thank you to Chuck at the main desk to help us around and also saved my ass when I lost my wallet because of that dumb outfit I was wearing, then when I came back after another golfer said he turned my wallet in, he had it, and he even got me a beer because he could tell I was stressed out.
Also Millard, who, knowing Mark was on another hole, said, "Follow me," and took me right back to him with a six pack of beer.
I overheard one of the fancy golf wives say, "I never get service like this," which made me snort-laugh out loud, especially because I was in a nightmare of my own making since I pretty much forced Mark to take me "golfing" which means me driving the cart while he yells at me when I go the wrong way or talk too loudly.
I kinda hope we get tickets in the lottery to Augusta for the Masters just for the rage fest that will undoubtedly ensue.
I saw Millard a few more times in passing on the golf course and he remembered me and we would talk briefly before I went on to pick up Mark.
We got back to the clubhouse just in time for the rain to start, and I tried to find Chuck and Millard to tip them, but Chuck had already left, and I assume Millard was cruising the course.
Also, I made lots of friends, but they were some weird strain of squirrel that I've never seen before. They would almost come right up to me. I named them Rocky, Bullwinkle, and Impervious.
Thanks for a great time. If we're ever in the area again we will be back. I will also name your course in my official review in my...
Read moreWe recently played a full round of golf at Azalea Sands on a Monday. The course itself is great. It's well-maintained and all members of our group of 10 really enjoyed it.
The staff and customer service, however, was an entirely different story. We were all visiting from out of state and had to rent clubs. One of the drivers they gave us was in such bad shape that the head snapped off after it was swung, despite making contact with nothing but the ball. The staff didn't believe us when we said that the head was dented when they gave it to us and accused us of being reckless with the club. It wasn't until the ranger who was following us the entire time vouched for us that the staff backed off of potentially charging us for the club.
Although frustrating, their initial reaction to the broken rental club was at least understandable. It was, after all, a very unique situation. What was absolutely unacceptable was a staff member mocking us to another customer when he thought we couldn't hear him before our tee time started. He said to the other customer that, based on the price of the balls we brought with us, we had clearly never golfed before and that it would be awful to be stuck behind us. We overheard the entire exchange. A majority of our group was made up of experienced golfers, but regardless of experience level, to mock your customers behind their backs is not only exceedingly unprofessional, but incredibly alienating to visitors who are supporting your business.
It's clear that Azalea Sands only wants the most experienced golfers who buy expensive equipment to patronize their club, which is a shame, because we enjoyed ourselves while we were on the...
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