Batteries Plus — Attraction in Somerset

In short. A Disaster. Your on-line promise of order now and receive a 10% discount does not work. I entered the code and it didn't happen. You put it in on one page, you go to another page and the box is again blank. When you first go to the site you get one code but once you order you get another code. I went to the store hoping that it could be fixed there but, the salesman told me he didn't know anything about what happens on the site and he's been there for two years. The site also said to bring in the old batteries to avoid a core charge. I brought them in, no core charge. (Three batteries for UPS boxes.) Why is this an issue? 'Cause by removing the batteries I leave the Mrs. at home with no TV and no Internet. Whoever is in charge of the site should be able to find a way to have this message displayed ONLY when it's applicable. It's a 56 mile roundtrip to the store so it's an hour. In this age, an hour without being connected to the world seems like an eternity. I could have ordered on-line, had them delivered for free thru Amazon and avoided the drive. A salesman at the store who could have been the manager offered to help and fix the situation but, to me it just took too long on the phone. If I can order in less than five minutes, you should be able to correct a problem in the same amount of time. He tried but after 5 minutes, I left. Bottom line? You've lost a customer. If you can't deliver on a promise, don't promise. I would not have been unhappy if I had gone to the site and not seen a discount offer. A discount was not my idea, it was yours. By not delivering, you ticked me off. Wanna make it better? Check the store in Somerset, Ky. for this date. They have all my info. Send me a check for the 10% discount. I shop, I type, I talk to my friends and neighbors. I'll encourage anyone I can to not shop at your store. Ya' gotta love the World Wide Web. I only wish I could have given you zero stars. That was not an option. Oh...and why do you need my drivers license to pick up my...

I bought a key fob for my Jeep from our local Batteries Plus Bulbs. I gave $205 for it which include programming. Less than 1 week after purchasing it I noticed the end of it (the part that goes into the ignition switch) was separating but it still worked fine. I put a rubber band around it to help hold it together in the mean time. I returned to the store and asked if they could fix the end where it was separating. They took it apart. After about 90 minutes the manager, I think, some woman, said they couldn't fix it and the warranty wouldn't cover it because I had dropped it and broke it. I told her it had never been dropped and it must've been made of inferior material. They put it back together and gave it back to me. Then when I got to my car the fob wouldn't work. It was working fine when I brought it in. The technician apparently broke it when he took it apart. Now I have a useless, non-working, 1 week old, $105 key fob. I will never return! I advise everyone to avoid this store because they won't stand behind...

I had been reading reviews on batteries for my motorcycle and decided to try a Duracell. I placed an online order through batteries plus then called the next morning to make sure they had it in stock before heading there to pick it up ( 40 minute drive from my house ). I was told they had received the order and had the battery in stock. When I got there to pick the battery up I was given a battery that wasn’t a Duracell so I asked about it and was told it was their equivalent to the battery that I had ordered, with the same two year warranty and all but the Duracell brand batteries were on back order. I’m overall satisfied with their battery so far but can only give three stars because I didn’t revive the product that I ordered and wasn’t informed when I called that it wouldn’t be the brand that I...