Subway — Restaurant in Kentucky

I ordered online to avoid the line. Worst decision ever. One they set your order aside to assist the ones that walk in, there sign says order with the app avoid the line...that's fine. I could work with that. I get my food and head home, which is over 15 mins away. I get home and opened my sandwich and notice this is not what I ordered. So I get my phone and begin to call...it just continues to ring. I had to call 4 times to finally reach someone. He was nice took my order. I told him everything I had orginally ordered. When I get there I get my new sandwich. I was smart this time and checked it...it was missing some items. So I go back in and told him what was missing...his response was "well you never said that"....which I did, I had my original order pulled up and was reading off that. One item he even wrote down, it was on the bag...I finally told him to just give me a side of 2 of items, apparently they were out of one of the items. It was so frustrating. I get you're busy, it happens. We've all been there. No need for attitudes especially when it should've been made correctly the first time. I probably will not be going back. It's always real young kids working and they get rude and I have enough to deal with, their attitudes I really just do not need. If I'm paying for something I would like for it to be what I ordered. It's a pick your items kind of place. My order was...

Unfortunately it's making me give a star, normally I don't even leave reviews ever but today was different. Walked in before lunch rush, told the woman and man working I needed 3 subs, 3 very different subs. The woman convinced me to keep a premade "mess up" sandwich despite it being on the wrong bread and I mentioned that aspect several times during the process but she wasn't listening and kept on, I requested several other items to be toasted on it before toasting which never happened and I was left with raw veggies on my sandwich. She got the sandwich wrong 3x with my son and husband. Kept asking me what was on them as if the deconstruction paper isn't taped in front of them at all times and then didn't even toast my husbands sandwich at all which was requested numerous times as well. The man working never talked, never made eye contact or anything. I feel like when I kept mentioning what was being done wrong and I kept getting ignored that they were just trying to do what they want to rush people out of the store.

I've had much better service at the other locations in Somerset, KY and Middletown, OH with no issues like this...

Placed order for curbside pickup due to Covid Pandemic on August 11, 2021. Arrived at time order was supposed to be available. Waited ten minutes but order was not brought to my car. Called store phone number twice. Let phone ring 30 plus times both calls. Workers never answered either call. Finally gave up and went in store to get order. Having to enter the store during the pandemic defeats the purpose of having curbisde pickup. When I got home both sandwiches were made wrong. One sandwich was a roasted chicken on multigrain bread with lettuce, onions, tomatoes, spinish, green peppers, pickles, and marinara sauce. This sandwich only had the chicken, pickles and marinara sauce. The other sandwich was a black forrest ham with lettuce, tomato, onions, green peppers and light mayo. This sandwich contained only ham, pickles, and mayo. I don't understand why the workers did not put vegetables ordered on both sandwiches. The chips ordered with the sandwiches were not in the bag. I have dined at this subway several hundred times over the years but am thinking about taking my business elsewhere due to the terrible...